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We want to keep you ahead of the game right from the start, with more on what you can expect from our application process.

WHAT TO EXPECT FROM THE APPLICATION PROCESS

In a constantly changing world, building a strong business is all about finding the right balance of great individuals, with different skills and experiences. Then, we need to bring them together as one committed team. To find that balance, we need different talents and specialisms across each role, so the application process can vary to help us find what we need. To find out more about what you can expect when you start exploring a career with us, select the type of role you’re interested in below:

How do I start my career with Dixons Carphone?

Once you’ve found the role that’s right for you and you’re ready to start your journey with us, the first thing you need to do is apply online. Our Resourcing team will then take a look to find out whether your talent and experience would be a good fit for the role and for our team.

Alternatively, for certain roles you may have been talent scouted by one of our team, because we think you might bring the right blend of passion and experience to help us go further together.

In either case, we’ll phone you for a chat about the opportunity, and if we think you’ll make a good match for us, we’ll arrange to meet you in person.

What can I expect from my interview?

For this role, it’s typically a two-stage process. You'll have two interviews with the Hiring Manager and other key stakeholders in your chosen business area. Depending on the role, we may also use specialist testing to make sure you have the expert skills we need.

For some roles, we may also run an assessment centre where you’ll take on some exercises that test your skills and help us get to know you. The challenges we set for you may vary, but we want to see the best of your talent, so we’ll make sure you have all the information you need beforehand so that you can prepare. In the next section of this page, you’ll find some examples of the activities you might get involved in.

How do I start my career with Dixons Carphone?

Once you’ve found the role that’s right for you and you’re ready to start your journey with us, the first thing you need to do is apply online.

After that, our Resourcing Team will take a look to find out whether your talent and experience would be a good fit for the role and for our team. If you might be right for us, we’ll phone you for a chat about the opportunity, and if we think we’ll make a good match for each other, we’ll arrange to meet you in person.

What can I expect from my interview?

We usually use a one-stage process for these roles, so you’ll come to an assessment centre, where you’ll meet our Team Leaders and take on some exercises that test your skills and help us get to know you. The challenges we set for you may vary, but we want to see the best of your talent, so we’ll make sure you have all the information you need beforehand so that you can prepare. In the next section of this page, you’ll find some examples of what you might get involved in.

How do I start my career with Dixons Carphone?

Once you’ve found the role that’s right for you and you’re ready to start your journey with us, the first thing you need to do is apply online. Depending on the role, we may also invite you to complete an online questionnaire, so that we can learn more about you and the passion you’ll bring to our business.

After that, the in-store team will take a look, to find out whether your talent and experience would be a good fit for the role and for the team. If you might be right for us, we’ll phone you for a chat about the opportunity, and if we think we’ll make a good match for each other, we’ll arrange to meet you in person.

What can I expect from my interview?

We usually use a one-stage assessment process for these roles, including an interview and a retail-specific exercise. You’ll attend an interview with the Store Management Team, and after that, you’ll be asked to complete a product demo or a role play exercise. The challenge we set for you might vary, but we want to see the best of your talent, so we’ll make sure you have all the information you need beforehand so that you can prepare. In the next section of this page, you’ll find some examples of what you might get involved in.

How do I start my career with Dixons Carphone?

Once you’ve found the role that’s right for you and you’re ready to start your journey with us, the first thing you need to do is apply online.

Our Resourcing team will then take a look, to find out whether your talent and experience would be a good fit for the role and for our team.

Alternatively, for certain roles, you may have been talent scouted by one of our team, because we think you might bring the right blend of passion and experience to help us go further together.

In either case, we’ll phone you for a chat about the opportunity, and if we think we’ll make a good match for each other, we’ll arrange to meet you in person.

What can I expect from my interview?

For your role, it’s typically a two-stage process, but you may also have a third stage, depending on the specific role. The first stage is a meet-and-greet session: a chance for both you and us to find out more. The next stage is an assessment centre where you’ll engage in an interview and a role play exercise, to challenge your skills and help us get to know you more. You’ll also present a business plan. As a final stage, you may be invited to attend an in-store meeting with a senior stakeholder.

WHAT TO BRING TO THE INTERVIEW

When you come to meet us in person, we’ll ask you to bring the following documents with you:

  • Proof that you’re eligible to work in the UK or ROI
  • Proof of your address
  • A copy of a document with your UK National Insurance number or Republic of Ireland PPS number

In most cases we’ll take copies of these at the interview, so that we can use them to process your offer if you’re successful. (Don’t worry if you don’t get the job - we’ll make sure these documents are destroyed.) If we don’t get a copy of all the documents we need at interview, we’ll ask you for them if you’re offered a role with us. If you’ve got any questions about the documents you’ll need, see below.

Please note that Dixons Carphone will never ask you to supply proof of identity or bank details before we meet you in person at the interview/assessment stage. If you receive an email asking you to supply this information please flag this to our Recruitment team by contacting careers@dixonscarphone.com.

METHODS OF ASSESSMENT

We’re looking for committed, hard-working people with the dedication and drive to win as a team. We need to see if your talent and enthusiasm is a good match for us, so there are a variety of different assessment methods we use. You can check the Application Process section to find out which ones we tend to use for your chosen role, and we’ll also confirm what’s involved before you attend. You can also explore the links below, where we’ve set out what’s involved in some of the most common assessment stages you might encounter, from interviews to assessment centre exercises.

In most cases, you’ll attend a competency-based interview. Asking you questions around competencies helps to give us a better idea of how you’ll fit into the team here, and if you think and work the same way we do.

What’s a competency

A competency is simply a skill, knowledge or behaviour that you need to have in order to be successful in the role.

Whenever you use your inner drive to get through a difficult problem, or use your organisation skills to make sure a deadline is met, you’re showing competencies.

What kind of competencies might I need?

They’ll be specified for your particular role, but these might include Passion for Customers; Impact and Influence, and Judgement and Decision Making

What will the questions look like?

Competency-based interview questions usually start with something like, “Please give me an example of a time when you…”

We might also ask some follow-up questions to get more detail, and those could be along the lines of, “What steps did you take to achieve that outcome?”

How should I approach my answers?

For us, the best way to phrase your answer is the STAR method; a way of structuring your responses to make sure you answer the question and include all the important details. STAR stands for Situation/Task, Action, and Result – so your answer should describe the situation or the task you were involved in, then tell us what action you took, and finally, tell us what the result was and what you learned from it.

For more tips on how to impress in your interview, see our Preparing to Meet Us page.

Role Play

For some of our roles, you’ll take part in a role play exercise. You’ll take on the role you’ve applied to, and an assessor will play the role of a customer or colleague.

How will I be prepared?

Your assessor will brief you on the specific topic you’ll need to cover in the exercise, and there’ll be preparation time before the role play. Make sure you read through the information carefully so that you know and remember all the details before you start.

How should I approach it?

As much as you can, approach this as if it’s a real life situation: we get the most out of candidates who act naturally, and who throw themselves into trying out the role.

Group Exercise

If you’re asked to take part in a group exercise, you’ll be given a brief to read, and you’ll be asked to discuss the topic/scenario with other candidates.

How should I approach this?

This is about quality, rather than quantity, so you don’t need to prove that you can talk more than everyone else– you just have to make useful contributions. We want you to show us that you’re a good listener and a thoughtful person, who can communicate clear ideas. Make sure you familiarise yourself with the information we give you and think about it carefully.

Product Demo

For some roles – and for sales roles in particular - you may be asked to give a product demo. In this activity, we’ll want you to demonstrate the features and benefits of one of our products or services.

You’ll be given some key facts in advance of the demo and you’ll have some time to prepare. Make sure you read the brief carefully, and note anything you want to include in the demo.

How should I approach this?

The best approach is to be clear and practical: outline the key benefits of the product or service, and try to present it in an appealing, easy way that the customer can understand.

Do I need to know everything about the product?

We don’t expect you to know everything right now. That’s why we offer great training once you join us. We just want to see how you’d interact with a customer, rather than expecting you to know our products off by heart.

Presenting a Business Plan

For some roles – particularly in branch and regional management - you’ll be asked to prepare a business plan linked to the role you’re applying to. This will often include completing a SWOT analysis.

When will I prepare this?

You may be asked to complete your business plan in your own time, or you may be asked to prepare it on the day. We’ll let you know in advance which is expected.

How long should my presentation be?

You’ll be given an allotted time, and we’ll want you to stick to that. Give your plan a clear structure, splitting it into short, medium and long-term goals. Make sure you run through your presentation a few times, so that you know you can stay within your time limit.

Discovery Session

In a discovery session, you’ll be asked to spend some time in our business – in a store, for instance - shadowing a member of our team and speaking to our customers/stakeholders.

How should I approach this?

This is a great opportunity for you to find out more about the role and Dixons Carphone, so take advantage of it, and ask as many questions as you can.

For some of our technical roles you may be asked to complete a written technical test or a hands-on practical exercise.

How Should I Approach This

Our technical exercises are designed to test your practical skills and knowledge. This could include completing a simple repair on a demo product or answering specific technical questions. Remember to keep calm and pace yourself when completing this exercise – this is your chance to wow us with your skills.