WHERE YOUR CAREER CAN TAKE YOU.

YOUR TIME TO SHINE.

SKILL UP

LEARNING AND DEVELOPMENT

You’ll have access to an array of development and career opportunities at Dixons Carphone and you’ll always be encouraged to think about where you are and where you want to be. Individual Development Plans will help you pick up on ways you can be better at what you do and know when you can take the next step up (or across). And our MyLearning portal can help you prepare to do both. Team that with Lunch and Learns and our state-of-the-art retail training facility at Fort Dunlop and you’ll see that there is a wealth of knowledge and resources here for you to tap into and apply.

LEARNING AND DEVELOPMENT

You’ll have access to an array of development and career opportunities at Dixons Carphone and you’ll always be encouraged to think about where you are and where you want to be. Individual Development Plans will help you pick up on ways you can be better at what you do and know when you can take the next step up (or across). And our MyLearning portal can help you prepare to do both. Team that with Lunch and Learns and our state-of-the-art retail training facility at Fort Dunlop and you’ll see that there is a wealth of knowledge and resources here for you to tap into and apply.

OUR LEARNING ACADEMY

Step inside TheAcademy@FortDunlop, our £multi-million learning academy. In this state-of-the-art facility, we turbo-boost our colleagues’ knowledge through all kinds of training. Join us, and you’ll come here for your induction: a three-day immersive learning experience that will set you up for success. So, you can say goodbye to first-day nerves when you start in store – because you’ll already be up to speed.

What’s TheAcademy@FortDunlop really like? Take a look around with our Interactive Virtual Tour.

OUR LEARNING ACADEMY

Step inside TheAcademy@FortDunlop, our £multi-million learning academy. In this state-of-the-art facility, we turbo-boost our colleagues’ knowledge through all kinds of training. Join us, and you’ll come here for your induction: a three-day immersive learning experience that will set you up for success. So, you can say goodbye to first-day nerves when you start in store – because you’ll already be up to speed.

What’s TheAcademy@FortDunlop really like? Take a look around with our Interactive Virtual Tour.

We’re continually assessing the situation regarding COVID-19 and taking steps to ensure the safety and wellbeing of our colleagues. As a result, our Learning Academy is temporarily shut and for the time being replaced with virtual classrooms and virtual inductions. Although the experience will feel different, you’ll still be given all the tools and support you need to make a brilliant start in-store.

We’re continually assessing the situation regarding COVID-19 and taking steps to ensure the safety and wellbeing of our colleagues. As a result, our Learning Academy is temporarily shut and for the time being replaced with virtual classrooms and virtual inductions. Although the experience will feel different, you’ll still be given all the tools and support you need to make a brilliant start in-store.

YOUR INDUCTION

As a new starter, we’ll make sure you’re fully equipped for life in store. We’ll arm you with the skills and knowledge to do an incredible job – and to launch an exciting career. Through your induction, you’ll discover our vision and values, and get hands on with the latest technology, from washing machines to the smartest smartphones. You’ll also learn how to give amazing customer service that makes people come back for more.

YOUR INDUCTION

As a new starter, we’ll make sure you’re fully equipped for life in store. We’ll arm you with the skills and knowledge to do an incredible job – and to launch an exciting career. Through your induction, you’ll discover our vision and values, and get hands on with the latest technology, from washing machines to the smartest smartphones. You’ll also learn how to give amazing customer service that makes people come back for more.

  • GET CLUED-UP ON CUSTOMER SERVICE

    It’s important that you feel comfortable dealing with the wide range of people who come to our stores. We’ll equip you with the skills to have great conversations with customers and the tools to find the right solutions for them so you are able to personalise their experience.

  • GET CLUED-UP ON CUSTOMER SERVICE

    It’s important that you feel comfortable dealing with the wide range of people who come to our stores. We’ll equip you with the skills to have great conversations with customers and the tools to find the right solutions for them so you are able to personalise their experience.

  • GET CLUED-UP ON CUSTOMER SERVICE

    It’s important that you feel comfortable dealing with the wide range of people who come to our stores. We’ll equip you with the skills to have great conversations with customers and the tools to find the right solutions for them so you are able to personalise their experience.

  • GET TECH-SAVVY

    Speaking of tech… we’ll also give you a personal introduction to all our big-name products and brands. Fort Dunlop has a mix of specially designed environments where you can immerse yourself in our world. There are gaming and interactive zones, a Google-themed apartment, supplier-branded classrooms and even a mock store. We worked with 20 of our biggest suppliers to make sure that all 19,000 square feet of Fort Dunlop helps you learn and grow.

  • GET TECH-SAVVY

    Speaking of tech… we’ll also give you a personal introduction to all our big name products and brands. Fort Dunlop has a mix of specially designed environments where you can immerse yourself in our world. There are gaming and interactive zones, a Google-themed apartment, supplier-branded classrooms and even a mock store. We worked with 20 of our biggest suppliers to make sure that all 19,000 square feet of Fort Dunlop helps you learn and grow.

  • GET TECH-SAVVY

    Speaking of tech… we’ll also give you a personal introduction to all our big name products and brands. Fort Dunlop has a mix of specially designed environments where you can immerse yourself in our world. There are gaming and interactive zones, a Google-themed apartment, supplier-branded classrooms and even a mock store. We worked with 20 of our biggest suppliers to make sure that all 19,000 square feet of Fort Dunlop helps you learn and grow.

  • GET SUPPORT AND FURTHER TRAINING

    When you leave us, the learning won’t stop. Over the next 12 weeks, you’ll work to your own personal learning plan on-the-job, gaining business knowledge that’s relevant to your role. We’ll also top up your product knowledge and teach you in-store processes. And naturally, you’ll be getting support, encouragement and regular reviews from your managers and team leaders.

  • GET SUPPORT AND FURTHER TRAINING

    When you leave us, the learning won’t stop. Over the next 12 weeks, you’ll work to your own personal learning plan on-the-job, gaining business knowledge that’s relevant to your role. We’ll also top up your product knowledge and teach you in-store processes. And naturally, you’ll be getting support, encouragement and regular reviews from your managers and team leaders.

  • GET SUPPORT AND FURTHER TRAINING

    When you leave us, the learning won’t stop. Over the next 12 weeks, you’ll work to your own personal learning plan on-the-job, gaining business knowledge that’s relevant to your role. We’ll also top up your product knowledge and teach you in-store processes. And naturally, you’ll be getting support, encouragement and regular reviews from your managers and team leaders.

THE FORT DUNLOP EXPERIENCE

Who’s better placed to tell you more than our colleagues themselves. Check out what they had to say about the learning academy experience.

GET SOCIAL

Step inside our business through our social media channels. Simply scroll through the stories below and tap or hover your mouse to hear more from #TeamDC.