WORKING TOGETHER. ONE TEAM

WORKING TOGETHER.

ONE TEAM

CULTURE AND VALUES

From corporate to distribution centres to stores across the country, one vision unites our team: helping everyone enjoy amazing technology.

We’re proud to be one business with a single, shared goal. We achieve it by living three values that make our organisation unique. They’re what give us belief and define the way we work. They’re the glue that holds us together and what we love about our work. They’re also the sort of simple, straightforward values our team can get behind every day. If you’re our kind of person, you’ll find they strike a chord.

CULTURE AND VALUES

From Head Office to distribution centres to stores across the country, one vision unites our team: helping everyone enjoy amazing technology.

We’re proud to be one business with a single, shared goal. We achieve it by living three values that make our organisation unique. They’re what give us belief and define the way we work. They’re the glue that holds us together and what we love about our work. They’re also the sort of simple, straightforward values our team can get behind every day. If you’re our kind of person, you’ll find they strike a chord.

  • WE PUT OUR CUSTOMERS FIRST

    We don’t just sell the technology people need – we make sure they get the most from it. We’re passionate about our products and we want them to help our customers, now and in the future. That means being responsible and helping people choose the right tech for their needs. And naturally, we put the customer at the heart of all we do.

  • WE WIN TOGETHER

    Though our organisation is made up of many different areas, we deliver as one business. United by a common vision, we celebrate the success of all our colleagues, embracing diversity. We’re always ready to learn, grow and develop – and to have a little fun. Our team has a family feel and we win together as one.

  • WE OWN IT

    We take responsibility for making achievement happen. We’re clear on our goals, accountable for delivering them and always working towards our vision. If there’s a way to make things clearer or faster, we make sure it’s adopted. And we’re always super helpful, going above and beyond to do the right thing for others. As business owners, we try to be just as responsible. We manage the business with care and treat every pound as if it’s our own.

  • WE PUT OUR CUSTOMERS FIRST

    We don’t just sell the technology people need – we make sure they get the most from it. We’re passionate about our products and we want them to help our customers, now and in the future. That means being responsible and helping people choose the right tech for their needs. And naturally, we put the customer at the heart of all we do.

  • WE WIN TOGETHER

    Though our organisation is made up of many different areas, we deliver as one business. United by a common vision, we celebrate the success of all our colleagues, embracing diversity. We’re always ready to learn, grow and develop – and to have a little fun. Our team has a family feel and we win together as one.

  • WE OWN IT

    We take responsibility for making achievement happen. We’re clear on our goals, accountable for delivering them and always working towards our vision. If there’s a way to make things clearer or faster, we make sure it’s adopted. And we’re always super helpful, going above and beyond to do the right thing for others. As business owners, we try to be just as responsible. We manage the business with care and treat every pound as if it’s our own.

OUR COLLEAGUE COMMITMENTS

  • INCLUSION AND DIVERSITY

    Our customers and colleagues represent all of society. And our strength comes from that diversity. We succeed by working together as one big team, across all levels of the organisation, united by our vision and shared values.

    We enjoy being part of a company where everyone belongs and where everyone can feel safe, be respected and grow. Our colleagues are the heart of our business, and our open-minded and inclusive culture helps them all to be their best and own their part in the company’s success. Put simply, we give everyone a fair chance. 

    And we don’t just say it, we do it, from our senior leaders championing inclusion and diversity, to our people managers building and growing their diverse teams, to ensuring policies and processes are free from bias and do not consciously exclude.

  • INCLUSION AND DIVERSITY

    Our customers and colleagues represent all of society. And our strength comes from that diversity. We succeed by working together as one big team, across all levels of the organisation, united by our vision and shared values.
    We enjoy being part of a company where everyone belongs and where everyone can feel safe, be respected and grow. Our colleagues are the heart of our business, and our open-minded and inclusive culture helps them all to be their best and own their part in the company’s success. Put simply, we give everyone a fair chance. 
    And we don’t just say it, we do it, from our senior leaders championing inclusion and diversity, to our people managers building and growing their diverse teams, to ensuring policies and processes are free from bias and do not consciously exclude.

  • WELLBEING

    We want to help you be your best, and that means looking after you on every level. Our Wellbeing hub is packed with resources that support not only physical and mental wellness, but also your lifestyle and financial health. That means we don’t just offer things like eyecare vouchers and access to on-site gyms. We also provide an array of benefits that are designed to make life happier and less stressful – from life assurance and our Sharesave scheme, to our Employee Assistance Programme (a confidential, 24-hour helpline). Meanwhile, our flexibility will give you the space and support to do your best work on terms that work for everyone, without any of the hassle. We offer shift patterns, adapted hours and working from home in some roles, depending on which department you are joining.

  • WELLBEING

    We want to help you be your best, and that means looking after you on every level. Our Wellbeing hub is packed with resources that support not only physical and mental wellness, but also your lifestyle and financial health. That means we don’t just offer things like eyecare vouchers and access to on-site gyms. We also provide an array of benefits that are designed to make life happier and less stressful – from life assurance and our Sharesave scheme, to our Employee Assistance Programme (a confidential, 24-hour helpline). Meanwhile, our flexibility will give you the space and support to do your best work on terms that work for everyone, without any of the hassle. We offer shift patterns, adapted hours and working from home in some roles, depending on which department you are joining.

  • GENDER PAY GAP

    We welcomed the legislation that requires employers to publish their Gender pay Gap in 2018. Our pay gap is significantly below the national average, but we’re still committed to bridging this gap further. We’re reviewing and updating the ways we attract, recruit and develop talent with this in mind, and we won’t stop until we get there.

  • GENDER PAY GAP

    We welcomed the legislation that requires employers to publish their Gender pay Gap in 2018. Our pay gap is significantly below the national average, but we’re still committed to bridging this gap further. We’re reviewing and updating the ways we attract, recruit and develop talent with this in mind, and we won’t stop until we get there.

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY

Being a responsible business is non-negotiable for us. And we back that commitment up in all sorts of ways, from joining with partners such as the Slave-Free Alliance, to creating greener policies, such as recycling old tech.

ENVIRONMENTAL AND SOCIAL RESPONSIBILITY

Being a responsible business is non-negotiable for us. And we back that commitment up in all sorts of ways, from joining with partners such as the Slave-Free Alliance, to creating greener policies, such as recycling old tech.

  • In fact, we’re the UK’s biggest tech recycler and welcome Waste Electrical and Electronic Equipment (WEEE) large and small. We’ll even take away our customers’ old appliances when we come to deliver their new ones. Thanks to a partnership with the Re-Use Network and the British Heart Foundation, we’re giving old but operable tech to low-income families. Meanwhile, as one of the UK’s biggest recyclers of polystyrene, we’re helping to turn polystyrene into insulation panels for new homes.

  • In fact, we’re the UK’s biggest tech recycler and welcome Waste Electrical and Electronic Equipment (WEEE) large and small. We’ll even take away our customers’ old appliances when we come to deliver their new ones. Thanks to a partnership with the Re-Use Network and the British Heart Foundation, we’re giving old but operable tech to low-income families. Meanwhile, as one of the UK’s biggest recyclers of polystyrene, we’re helping to turn polystyrene into insulation panels for new homes.

  • All this supports our commitment to being net zero carbon by 2040 (if not sooner). To help us achieve this goal, we’ve signed up to the British Retail Consortium’s Task Force for Climate-related Action. However, our commitment to sustainability began long before: for example, we already power all our UK properties by renewable energy (wind, solar and hydro). Now, we’re working with suppliers to remove unnecessary plastic from products and packaging, and aiming for an all-electric vehicle fleet by 2030. It’s moves such as these that have earned us a ‘B’ CDP rating and a listing on the FTSE4Good.

  • All this supports our commitment to being net zero carbon by 2040 (if not sooner). To help us achieve this goal, we’ve signed up to the British Retail Consortium’s Task Force for Climate-related Action. However, our commitment to sustainability began long before: for example, we already power all our UK properties by renewable energy (wind, solar and hydro). Now, we’re working with suppliers to remove unnecessary plastic from products and packaging, and aiming for an all-electric vehicle fleet by 2030. It’s moves such as these that have earned us a ‘B’ CDP rating and a listing on the FTSE4Good.

Social responsibility is important to us too. That’s why we’re working with Age UK, our corporate partner, to help older people learn digital skills, especially through Covid-19.

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