Webchat Trading Analyst

Dixons Carphone / Online Trading and Ecommerce

Job Number: DC-SF04312

Location: Acton

Contract: Full Time / Permanent

Description

Our Digital Engagement Trading Analyst gets to own the ‘end to end’ story of our sales performance based on their data evidence and analysis. 

With a strong analytical mind and attention to detail, the Webchat Trading Analyst will be responsible for producing key information packs and analysis to help drive increased performance, improved behaviours and corrective action.

The successful Analyst will be expected to work closely with other teams within Capita and Dixons Carphone to improve the overall performance of trading, and this role will be critical to ensure our delivery of agreed budgets.

You will:

  • Ensure accurate and timely production of a suite of analytics/reports and associated commentary to support the running of the operations.
  • Assist the web chat operations team through the collection and analysis of sales data.
  • Provide day to day support to the web chat vendor manager by providing insight and operation analytics.
  • Produce daily / weekly / monthly insight commentary as required to input into operational calls and meetings using the existing MI suite and reporting tools.
  • Support the operation to create weekly / monthly reporting packs which look at week on week performance and key initiatives, and then work with the operation to provide commentary to support and highlight positive or negative trends and actions that are being taken to improve.
  • Recommend and communicate rule changes to the operation, with their expected results, both commercial, and operational.


You will need:

  • Previous experience in an Analytical role in a Webchat and or Contact Centre environment
  • To be able to produce graphs and reports using raw data
  • Proficiency with the Microsoft suite; Excel and PowerPoint in particular 
  • Relationship building skills are essential with experience of working in a high pressure environment
  • Exposure of working with external suppliers or Vendors to support specific requirements 


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.