fbpx Senior Manager, Corporate PR Acton Support Centre (123) 18477 | Dixons Carphone Careers

Senior PR Manager (Corporate)


Job Number: 18477

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Senior Manager, Corporate PR

We have an exciting opportunity for a Senior Manager, Corporate PR to join our Corporate Affairs team.


This is a newly-created role for a skilled Corporate PR professional who is passionate about shaping the external perception of the business and bringing Dixons Carphone’s new vision to life by sharing our amazing stories.


The jobholder will be a key touchpoint for many areas of the business, including our Executive team and Group Leadership Team, directly supporting their PR needs. You’ll need to be someone who can get to know the business swiftly, uncovering and developing news stories and campaigns, while also anticipating and managing issues in a calm and measured way. The ideal candidate will be someone with experience in a consumer-facing business.


Reporting to the Head of External Communications, you will:

  • Take responsibility for driving the Corporate PR function at Dixons Carphone by fiercely guarding our reputation; identifying, anticipating and handling media issues
  • Deputise for the Head of External Communications as part of a function that includes IR and CSR
  • Support the Head of External Communications with our results and financial PR communications and planning, including advising the Executive Team and Group Leadership Team
  • Identify opportunities for amazing corporate PR strategies and campaigns for all brands which include Currys PC world, Carphone Warehouse, Dixons Travel and iD Mobile
  • Leading on our issues and crisis management planning
  • Be the key liaison with the Consumer PR team, responsible for ensuring alignment on the execution of strategies, news generation and the successful and efficient management of any escalated consumer complaints
  • Collaborate with Internal Communications and Customer Service and other teams as appropriate
  • Work closely with third-party agencies, in particular our corporate PR agency
  • Write, distribute and edit press releases, whilst tracking and analysing media coverage
  • Work alongside the Corporate PR and Social Media Manager to ensure our social media strategy remains relevant and aligned to campaigns and the broader business’s needs
  • Build excellent networks within the business and externally; bringing with you a strong book of journalist contacts
  • Ensure our social media strategy remains relevant and aligned to campaigns
  • Manage the monitoring and evaluation agencies


You will have:

  • Strong experience of Corporate PR and the media, ideally in house but open to agency
  • Ability to work calmly under pressure, managing issues and crises effectively, including those of a consumer-facing nature
  • Excellent verbal and written communication skills
  • Effective organisational, time management skills to be able to prioritise and work towards deadlines
  • Ideally have experience of the retail industry or a consumer-facing and/or FTSE business
  • A background in journalism useful
  • Be self-assured in your decision-making and be adept at providing counsel to the senior leadership team 
  • Strong networker with a confident but collaborative approach


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Our CEO recently set out our new vision for the business: ‘We Help Everyone Enjoy Amazing Technology’ so it’s an exciting time to join us and find yourself a place in our growing success story, apply now.

This position has now closed.