Risk & Controls Manager (Financial Services)

Audit Risk and Compliance

Job Number: 13936

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



xxWest Londonxx


The role will be responsible for Risk Management and Internal Control processes that support the activities of the Chief Customer Officer, which primarily to focus on the businesses Financial Services activities. Working with Senior Leadership in the UK Business, IT Leadership, Team KnowHow and Group Compliance team this individual will be central in building and operating appropriate risk and control frameworks for their area of the business.

You will:
•Lead, coordinate and support the performance of effective risk management in their area of the business, which includes Financial Services, IT , Marketing and B2B contracts
•Producing high quality risk & control assessments
•Identifying and helping the business to implement new or amended controls for the mitigation of risk
•Tracking status of risk management and control actions
•Providing feedback on the quality and rigour of risk identification, control evaluation and management activities to leadership in the business in order to support continuous improvement
•Reporting the key risk and control information on a quarterly basis to the Group Risk & Compliance Committee and other forums as required
•Acting as a key stakeholder in advising and consulting on the risk implications of key business change projects.
•Work with Internal Audit to support pre and post internal audit activities (scope building, action implementation)
•To support the Group Director of Risk in their duties as an FCA approved person and to undertake risk & controls work across our regulated activities, including:◦Responsible for ensuring that we have adequate arrangements in place to identify, mitigate and control conduct risk and to ensure that those arrangements are embedded across the business and where not to escalate this as appropriate in accordance with the Conduct Risk policy.
◦Working closely with the business to build a Conduct Risk framework with specific reference to the development of risk appetite and tolerance statements
◦Working closely with business colleagues to plan and deliver against key conduct risk principles and as Financial Services offering evolve (i.e. into Costumer Credit) , to ensure that required FCA Conduct Risk obligations are embeded into new products and services.

You will need:
•Relevant experience in a risk, audit or compliance function with particular reference to Financial Services, IT and Corporate risk.
•Proven track record in the design and implementation of risk and control frameworks in large, global organisations
•Understanding of requirements for and practical experience in implementing and managing a Conduct Risk management framework
•Knowledge of the credit broking and insurance markets, gained through working within the general insurance and consumer credit industry would be helpful.
•Familiarity with the FCA Handbook, in particular; PRIN, SYSC, DISP, TC, ICOBS & CONC.
•Experience in equivalent role within large scale business, preferably in the financial services sector
•Background in Big 4 desireable

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.