fbpx Outbound Sales Team Manager Loughborough Contact Centre (126) 28040 | Dixons Carphone Careers

Outbound Sales Team Manager

Contact Centres

Job Number: 28040

Location: Loughborough Contact Centre (126)

Contract: Full Time / Permanent



Outbound Sales Team Manager  

Up to £30,000 Basic £40,000+ OTE

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

As the manager of a team of Outbound Sales Advisors no two days will be the same. Your Team would be responsible for pro-actively contacting our Customers with the aim of selling the full spectrum of services and products provided by Dixons Carphone companies. Your role is to manage, coach, mentor and motivate your team to achieve business objectives and commercial targets.

As part of this role, you'll be responsible for:
• Managing, motivating supporting and coaching your Team to achieve their targets
• Ensuring your Team is kept up to date with new products, initiatives and business incentives
• Making sure your Team delivers a Gold Standard Service to our Customers
• Effective communication with all your internal/external stakeholders
• The engagement and enablement of your Team, through effective people management

You will need:
• To be experienced in telesales management
• To be Customer centric
• To have the ability to motivate, coach and manage a Team
• To be target driven and very well organized with great time management

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including
A competitive salary with a healthy performance related commission

• Pension scheme
• 6 weeks of annual leave (inclusive of bank holiday entitlement)
• Discounts across big brand names in retail, travel and cinema
• Store discounts in our Currys PC World, Dixons Travel and Carphone Warehouse

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it