fbpx Infrastructure Architect - Contact Centre Migration (FTC) Acton Support Centre (123) 28368 | Dixons Carphone Careers
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Infrastructure Architect - Contact Centre Migration (FTC)


Job Number: 28368

Location: Acton Support Centre (123)

Contract: Full Time / Fixed Term Contract




There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


The Role

To act as the primary technical authority on architectural design requirements for Networks, Network Security devices and related infrastructure. This role in particular will focus on our contact centre migration project; and we are looking for someone who has worked on similar projects.

  Providing support to applications architects on network and security infrastructure requirements.  Working with supplier architects to ensure delivery or review and sign-off of solution designs, high level and low level design documents.  Developing technology roadmaps to help innovate and transform the Dixons Carphone IT environment.

Key Skills/Experience


⦁    Contact Centre Migration/Transformation Experience - working in a multi-Contact Centre provider environment  - having managed and worked with omni-colleague strategy would be highly desirable
⦁    In depth understanding of Contact Centre technologies (eg. Telephony – Telephony – Avaya specifically, ACD, call recording, webchat, CTI etc)  
⦁    Application migration/delivery
⦁    In depth understanding/strong background of Contact Centre infrastructure technologies (eg PBX, SIP trunks, PBR, Firewall, routing, switching, NAC, Citrix, desktop integration, Voice services (incl. PBX but also recording/archiving etc)
⦁    Integration and authentication principles/best practices
⦁    Working with highly dispersed, cross-functional teams (including 3rd parties) and translating ambiguity into clear defined requirements (and subsequent solutions)
⦁    Clear and articulate on translating business requirements into IT solutions
⦁    Challenging and recommending best practices with regard to contact centre transformation
⦁    Security knowledge and best practice of achieving the above


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.