Head of Online Trading - Post Pay

Dixons Carphone / Online Trading and Ecommerce

Job Number: DC-SF03579

Location: Acton

Contract: Full Time / Permanent

Description

As Head of Online Trading for our largest, highest performing Category Post Pay you will manage the online trading of Post pay (new and upgrade) connections. This is an integral role that requires a Commercial and exceptionally analytical Leader to develop a Proposition into the next level.

Responsible for budget & strategy setting, day to day trading and analytics it is a true opportunity to work in an online business and operate with efficiency and at optimisation. You are able to lead on our marketing promotional calendar, customer / NPS improvement projects, and the development of our lovely post pay team members.

You will:

  • Customer: Responsible for Post Pay customer strategy. Identifying new areas of opportunity to improve customer experience and conversion through the post pay funnel
  • Budget & strategy: Responsible for annual budget setting, capex proposals and short term reforecasting of PP (NS&UPG). Responsible for setting strategic direction and getting buy in from across the organisation
  • Day to day trading: Responsible for reporting of areas performance back to the business, including senior management within Carphone online team and wider senior business stakeholders up to exec level
  • Events and promotions: Responsible for building online trading plans that meet our marketing objectives
  • Independence – This role has a high degree of autonomy. The Head of Online trading will be expected to act on insight and make decisions without input from senior management
  • Category: Responsible for trading Post pay handset (new subs and upgrades) categories on cpw.com


You will need the following:

  • Analytics: Must be comfortable with the trading heartbeat and understand in depth the levers of the Online Trading world and how to leverage them
  • Passionate about eCommerce and online customer experience in a sales environment
  • Solid online experience, within a fast paced Retail/Telco/Travel business
  • Created and executed trading plans for a major website
  • Demonstrate strong commercial drive and judgement
  • Solid grasp of online marketing (e.g. PPC, Affiliates, Display, SEO)
  • A strong communicator who is excellent with numbers (forecasting, budgeting, reporting, analysis etc)


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.