Head of Digital Defence

Audit Risk and Compliance

Job Number: 5443

Location: Dixons Carphone, Acton Support Centre (123)

Contract: Full Time / Permanent


Head of Digital Defence


The ever changing retail market with multichannel capabilities driven by evolving technologies and interactive customer-focused applications is an attractive target for attackers. To this end, DCG is building a ‘Digital Defence Centre’ (DDC) charged with protecting the digital assets of the business. This DDC forms part of a ‘Data and Security Centre of Excellence’ within the company. The role of the DDC encompasses operational security and security engineering, security innovation, product assessment, advisory services and incident response.

As the leader of the DDC, the Head of Digital Defence is directly responsible for overall DDC strategy, execution and management.  They will develop, manage and coordinate each of the teams responsible for executing the DDC’s mission through team leads or managers directly reporting to the Head of DDC.  Personal responsibility includes strategic planning for DCG-wide DDC services.  They are accountable to the CISO, and maintain relationships with end-consumers leveraging the DDC services as well as other Information Security executives and managers.



  • Define, develop, execute and maintain DDC strategy, capital budgets.
  • Manage the DDC team to maintain appropriate continuous monitoring and security operations, whether via a retained team or through outsourcing partners.
  • Develop and support plans for implementation of new projects within the DDC
  • Develop DDC service metrics; implement and monitor controls to ensure service levels are maintained
  • Maintain and administer personnel activities for direct reports, including recruitment, assignments, training, performance evaluations, and reviews.
  • Maintain knowledge of relevant regulations, compliance requirements and policies that may have direct or indirect impact upon the DDC and its services.
  • Oversee security incident response activities, coordinating internal and external response.
  • Collect data that is used for KPI reporting for the CISO.
  • Delegate for CISO at executive and other senior committees as necessary (for example Audit Committee).


Required skills: 

  • Proven experience in leading high calibre teams
  • Strong influencing, negotiation and financial skills, ability to manage a budget is essential
  • Extensive and demonstrable experience in Security Operations, with significant experience in a leadership role. Experience of having built security operations functions / Security Operations Centres very desirable
  • Extensive experience with information and cyber security standards in including operational experience of the NIST Cyber Security Framework and ISF Standard of Good Practice very desirable
  • Extensive experience with the management of security analytics, threat intelligence, security case management and other information security platforms
  • Good working knowledge of technical security concepts is required (network security, platform security, cloud security, forensics, intrusion methodologies, threat actor categorization, defensive strategies and tactics)


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.


This position has now closed.