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Go-To-Market Planning Manager


Job Number: 25371

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

The “Customer Go-to-Market Planning” team sits at the heart of Dixons Carphone’s ambition to help everyone enjoy amazing technology and make everyday better than ever.  
In your day to day role you will be taking supporting the development of customer led strategies and concepts and turning them in to reality. You will be contributing towards the creation of compelling customer choice from fast paced trading categories through to new product and technology launches with increasingly data driven customer engagement plans. You will manage and execute your plans through a matrix of both junior/senior stakeholders and business functions by bringing them along the journey.  
When your plans are in flight you will be responsible for ensuring all involved teams are delivering customer centric outputs, as well as recommendations in order to drive decisions which optimise your categories and capturing learnings on how to improve how we do things. 
We are passionate about amazing technology, we are the eyes and ears of the customer, our role is to champion customer insight across all touchpoints of the business to deliver a true omni-channel experience through the journey. We take pride in making it easy for customers to engage and shop with us at both Currys PC World and Carphone Warehouse whilst delivering challenging business objectives. 


Key Responsibilities:


  • The Customer Led Category Range Planning Process is a new, clearly articulated process for embedding customer insights into category decisions to have the best ranges of the products / propositions that our customers want, brilliantly merchandised to drive profitable growth.
  • The purpose of this role is to ensure all categories go through the correct end to end customer led category planning process with relevant wider business involvement and to ensure the process meets the requirements of the business.
  • Ensure strategy decks are standardised across categories, templates completed / signed off
  • Support review and refine of process to ensure continuous improvement in process and ways of working

Desired Skills & Experience:


  • Proven experience in Marketing, Go-To-Market or other Commercial Functions
  • Programme or Process management experience – ideally in the retail market
  • Excellent inter-personal skills¸ atrong influencing skills and ability to manage stakeholders, at all levels


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:


  • Company Pension Scheme 
  • Free on-site Gym
  • Discretionary/Performance Based Bonus
  • Colleague Discounts (Shopping, Cinema vouchers etc)


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.