Data Executive (Carphone Warehouse - Multiplay/Broadband)


Job Number: 17351

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



Data Executive


Are you keen on helping everyone enjoy amazing technology? Looking to start your career within a commercial environment?

We are looking for an ambitious and motivated individual who wants to start their career within a commercial environment. Multiplay is a category within Dixons Carphone responsible for the sale of broadband, landline and TV services.


The Multiplay Data Executive is accountable for the accurate, timely and pro-active maintenance of Multiplay propositions, pricing and contract specifics, held in the Multiplay “Recommendation Engine” database.  


As a key member of the commercial team you will be ensuring Multiplay is able to trade in its Retail, Online and Call centre channels, ensuring the right offers are available for our customers, at the right time, in the right sales channel.  Role will require close alignment and regular interaction with multiple functions including Connectivity, Multiplay Sales Operations and Multiplay commercial team.


You will be expected to present details on the operational maintenance and updating of Multiplay propositions to Head Of level, to ensure the longer-term goals for the business are achieved.


You will:

  • Conduct accurate and timely updating of the Multiplay Recommendation Engine database
  • Liaise with the Connectivity team to ensure propositions and offers are detailed correctly so customer pricing accurately aligns to customers contracts
  • Work closely with the trading team to maximise all sales opportunities in available propositions
  • Determine correct timing to implement all pricing changes by each sales channel, gaining agreement from Trading & Connectivity teams as required
  • Actively review and refine Data processes to improve their accuracy, speed and responsiveness
  • Develop deep understanding of Supplier propositions, offers, products and services, to support Recommendation Engine database development and Multiplay trading operations
  • Support the Multiplay Data Manager in all day to day operations


You will need:

  • Experience with database updates, maintenance and efficiencies
  • Self-starter; plenty of initiative and drive
  • Ability to deliver multiple requirements against tight deadlines and react to change
  • Ability to work under pressure
  • Attention to detail
  • A great communicator – ability to build relationships with internal stakeholders with compelling written and oral communications
  • Ability to grasp detail quickly to identify what’s important and understand what actions are going to make a positive difference to performance


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.