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Business Analyst


Job Number: 30067

Location: Dixons Carphone, Acton Support Centre (123)

Contract: Full Time / Permanent


xxLondon - North Actonxx


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


We are looking for a Business Analyst to join our team. The Business Analyst will support the delivery of strategic projects to ensure successful delivery of the change agenda through the definition, design and delivery of a change project, within a wider programme or portfolio of change, to realise the strategic objectives of Dixons Carphone UK&I


Key Responsibilities:

  • Lead the development of change projects to realise the key capability requirements of the future operating model, with a 1 to 3 year delivery horizon
  • Work in collaboration with project sponsors and other stakeholders within the business to ensure shared ownership for the delivery of project outcomes and benefits
  • Lead complex cross-functional change into the organisation through the application of ‘best in class’ business analysis and change management
  • Support an effective governance framework to ensure the appropriate level of oversight and control is in place across their projects
  • Lead the definition and realisation of detailed business requirements through collaboration with the business, IT and other 3rd parties and support the delivery of those requirements
  • Lead detailed business analysis with IT and business stakeholders, including investigation into processes, systems, data flows, error codes and reporting
  • Support the user acceptance testing process to ensure the developed solution is fit for purpose, and ensure successful handover of IT developments into UAT


Key Skills/Experience:

  • Expert ability to define solutions
  • Expert business analysis
  • Change Management
  • Strategic & Analytical Thinker
  • Experience with Data Modelling
  • Experience with UAT testing
  • Some experience with Governance
  • Project delivery experience
  • Understanding of IT methodologies



We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Onsite gym with free membership
  • Onsite subsidised gym and starbucks
  • Competitive pension scheme
  • Staff discounts and offers.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.