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Assistant Mgr-Currys PCW

Retail

Job Number: 25821

Location: Carrickmines (L02969)

Contract: Full Time / Permanent

Description

ASSISTANT MANAGER CURRYS PC WORLD


The Park Carrickmines, Dublin 18

Permanent

Full Time

 

Job Summary

Dixons Carphone is Europe’s leading electrical and telecommunications company. Our brands in Ireland include Currys PC World, Carphone Warehouse and Dixons Travel. We have an exciting opportunity for an Assistant Manager to join our team!

 

As an Assistant Manager you will deliver the company vision through team engagement, utilising Customer First to exceed customer expectations, improve sales growth and create a profitable store. You will support your General Manager with and be accountable for the Store P&L, demonstrating good financial controls and budget management, whilst implementing Freedom within a Framework.

 

Through strong leadership, you will need to develop, coach and engage Team Leaders and Store Colleagues to ensure we offer amazing advice to our customers through Assisted Selling to deliver an easy end to end customer experience. Influencing colleague engagement is one of your key priorities, so that the business can delight our customers’ and shareholders.

 

Does that sound like you?

 

Apply now, it’s an exciting time to join us and find yourself a place in our growing success story.

 

 

Job Description/ Responsibilities

 

  • Implement our Vision and effectively communicate targets and objectives to the Team Leaders to cascade, tracking store performance through the Store P&L against these plans and implement corrective action where necessary
  • Overall responsibility of day to day running of the store stepping up to perform the Store Manager Role in their absence
  • Acting as Customer Champion ensuring all customers’ needs are met and satisfied.
  • Conduct regular one-to-ones and personal development plans with management team to support talent and succession plans.
  • Deliver an end to end customer service, actively coaching and motivating the store team to create a positive experience in line with our Vision throughout the life of the product via our services.
  • Actively utilise Store Mode enabling Assisted Selling Journey and our consumer finance proposition.
  • Engage capable and committed colleagues encouraging proactive actions from the ‘Make A Difference’ feedback.
  • Ensure all colleagues have live development and talent plans in place through regular performance management and talent planning
  • Support the management team to manage performance and attendance using the Company People Policies and seeking guidance where required from in-house ER specialists
  • Analyse Customer CSAT scores to inform understanding of customer feedback and manage resulting activities
  • Identify commercial opportunities within the area and remaining alert to local/competitor activities and taking action to reduce competitor impact
  • Maintain up to date knowledge of all store operational processes, communicating changes to Team Leaders and Colleagues where appropriate
  • Understand the My Business Plan to ensure compliance and deliver a clearer, simpler, faster place to work.
  • Maximise the use of WFM reports through effective rostering and recruitment of capable and committed colleagues delivering to Contract Base.
  • To comply with and ensure all applicable statutory trading and company regulations regarding the sale of Regulated products, Fire, Health & Safety, and Security issues in order to protect Customers and Colleague
  • Compliant with Consumer Finance and any regulated products.

 

Experience

An Assistant Manager will require an in-depth knowledge of customer service, people management skills, operational expertise and commerciality. The knowledge and experience will have been developed through broad training, significant work experience and/or professional qualifications. There is requirement to interact with team members at all levels within a range of other departments, therefore high levels of assertiveness, influencing, motivation and inspiration are required.

 

  • The Assistant Manager will be accountable for the tasks and activities carried out by team members, reviewing results against deadlines and cost effectiveness therefore the role requires a planned methodical approach
  • The Assistant Manager will utilise policies and procedures to resolve issues, where procedures to determine the best outcome
  • Recognise performance and contribution through delivering great results
  • Agree what needs to be delivered through clear outcome focussed objectives and how to go about delivering them.
  • Review Team leaders and colleagues’ objectives and values regularly sharing open and honest feedback.
  • Grow in current or future role built on strengths and focus on development supported by coaching from your line manager and others.

 

Skills

  • Strong leadership skills
  • Talent management
  • Ability to engage a team and work together as One Business.
  • Strong Commercial awareness
  • Good understanding of working in a retail environment
  • Management experience preferable
  • Effective communication skills – engaging and motivational
  • Coaching skills and motivation skills to improve behaviours
  • Skills needed to diffuse conflict
  • Strong Planning and organisational skills
  • Resilience to overcome setbacks
  • Ability to work on occasions in an ambiguous environment
  • Adaptable to change management methods and approaches
  • Understand the need to achieve targets and be driven to exceed expectations

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