Team Knowhow - Help with all life's kit

Team Knowhow

Help with all life's kit

Join the superhelpful team of experts in action

We're a nation of tech lovers. At Dixons Carphone, we aren't just Europe's largest electrical retailer, with over 1,200 Currys PC World and Carphone Warehouse stores. We also help customers get the best out of their tech through Team Knowhow, our super helpful national network of local experts with a central hub in Newark.

On-the-phone. In-store. On-the-road. Behind-the-scenes. Our Team Knowhow experts are here to connect, fix, protect and improve the nation's kit.

Where you can do it

Decoration line

We're a huge operation working across the UK and Ireland. Look at the map below and see where you can join us.

Locations map

Newark Distribution and Repair Centre

At Newark, we do everything we can to improve the lives of our customers through excellent service. Thanks to all the brilliant training on offer, our repair technicians rise swiftly to some tough challenges: they can fix and return any given tech within seven days, with specialists across a wide range of technology. Meanwhile, our delivery teams handle an average of 50,000 deliveries and installations per week so that we can meet customer needs as quickly as possible.

Newark is also home to our logistics operations, with 1.5 million square foot of warehousing space devoted to ensuring we get products to our customers in their homes, through our branch network and via our online channels. The team services around 7 million customers and makes over 60,000 deliveries to stores every year. This helps make us the largest employer in the Newark area.

At the Newark Distribution and Repair Centre, you’ll find roles in Delivery, Repairs, Warehouse, Engineering Quality, and Quality Assurance, to name just a few of the teams who work here.

Find us at:
Buildings 1 and 2,
Newlink Business Park,
Long Hollow Way,
Newark
NG24 2NH

Customer Service Centres

Joining our Team Knowhow CSC – made up of 2000 colleagues in 20 Customer Services Centres across the country – you’ll be determined to go further for our customers. Prepared for anything and ready for change, you’ll create great experiences, whether it’s answering queries, providing perfect tech solution, repairing hardware, or setting up a customer’s brand new product.

Our Drivers, Installers and Engineers are the first line of our service offering, constantly striving to deliver the highest level of customer service whilst also building on their strong technical expertise, for the benefit of the customer. Our colleagues enter three million homes a year, delivering a wide range of Electrical, White Goods and Gas installation services.

Within each CSC, you’ll find opportunities at various levels all the way up to First Line Managers and CSC Site Managers. Typical roles include Gas Engineer, White Goods Engineer, 3.5T Driver, 7.5 Driver and Warehouse Operative.

Why Dixons Carphone and Team Knowhow

Dixons Carphone group is Retail Week's 2016 Retailer of the Year and Europe's largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are

8.5 million

technology
repairs in the U.K.

Add this to our
£10bn in annual
sales

and you can see why it makes sense to be part of the bigger technology lifecycle. We're aiming to reach even more customers, connect many more wires and create a service that the nation will love.

What you can do

How we act as one team is just as important as what we offer. So, join us and you'll help us deliver a service that's like no other. Armed with a smile and keen eye for detail, you'll be quick to respond and eager to act - ready for every new challenge that comes your way. And if there's something you don't know the answer to, you'll make it your mission to find out. But you won't do it alone. With team spirit, you'll work with your fellow experts to get the job done - first time, every time.

Why be a superhelpful expert?

As part of our team of experts working for Dixons Carphone, you'll give your passion for making customers smile and drive to never stop learning. And in return, you'll have everything you need to deliver a super helpful service while you develop your career.

Plus, as well as a great salary, benefits of working for us include:

  • Pension
  • 4 weeks' holiday
  • Store discount
  • Healthcare
  • Life assurance
  • Childcare vouchers

For the comprehensive list, please click here.