My role as team leader involves being the first or last person in the store each day. During an early shift, we start at 4am to open the store, making sure everything is ready for the day ahead (as mornings in an airport can be very busy and fast-paced). Getting these things right early on means we can ensure our customers have a great experience while in store. It’s important to have the right people in the right place so we are there for our customers, and to be able to write any important information down ready for the afternoon shift. Communication is key for us. I check all fast-moving stock to make sure this is full at all times - we sell a lot of travel pillows, travel plugs and charging solutions, so these are constantly restocked.

An afternoon shift is still busy and we have the task of getting our store filled, working and ready for the next day. There is always something to do here and the team make it exciting.

I joined DC in Sept 1988. I decided this type of retail work was going to be different and exciting. I always found training here enjoyable and interesting, especially around our customers and providing great customer service and fantastic products. We have always put our customers first, and that’s important, but I have always felt that DC pay the same attention to their people. We’re provided with collaborative working environments, money saving opportunities and share buying, good pensions and offers for everyday items

Going beyond the day job

Tracy is embarking on her first London Marathon. Training is intense but going well.

This is my first London Marathon! I was lucky enough to get in through the ballot. I am beyond excited to be doing this, I have watched it on the TV over the years and thought how amazing it would be to run it. My main reason for doing this is my 2016 major lifestyle overhaul when I lost 3 and a half stone. I had been running before that but I was slow and unfit but I found with the weight loss my running got stronger and faster and my confidence grew. In 2018 I did my first ever marathon in Brighton. When I found out I had been successful for London it was set to be a big personal achievement, but in December my motives changed as my dad had to have his leg amputated. London Marathon is now for my Mum and Dad, I am fundraising for them and the adaptions they have needed at home so my dad can lead a safe and normal life.

Running means everything to me, I love being outdoors, I love the headspace it brings, it gives me a feeling of accomplishment when I have finished. You feel so energised after a run, and of course I love a good medal!

I will be training for 16 weeks all together, and it’s been tough so far. Having my rota 4 weeks in advance has been a real help. Everything is stored on an app which I can access at any time, making running around work easy.

The key things I have learnt since beginning to run is the importance of technique and how I position myself. Here are a few that I’ve picked up along the way…

  • Keep your head up
  • Use your arms to help you get up a hill
  • Don’t beat yourself up on a bad run, treat it as a learning experience
  • Always invest in a good pair of running trainers
  • Join a running club, I got a lot from my local club and got to meet some really nice people that share my love of running!

Good luck Tracy! We can’t wait to hear about how you get on. You can donate to Tracy’s GoFundMe page here.