Finding my passion Before joining Dixons Carphone, I worked part-time in a high-street fashion store. I’ve always been a people person, but that’s where I first started developing my customer service skills and my passion for retail. Having said that, I was working in the women’s clothing section at the time, which wasn’t something I was overly passionate about! I decided to stay within retail but branch out into an area I found more interesting. That’s when I applied to be a Temporary Sales Assistant at Dixons Carphone. I was attracted by their range of products, and although then I wasn’t the best with gadgets and computers, I already loved technology. I knew I’d thrive selling products I’d love to own myself.

Personal targets I’m quite an ambitious person naturally and I’m spurred on by my competitiveness, so I really enjoyed working to sales targets. Within our teams, we’ll work out who has achieved the best overall performance, and earned the highest sales and reward – and celebrate those members. It’s a great way to encourage us and has really helped to drive my progress. We receive really cool incentives that help motivate us to do better. If you have high numbers you get entered into a prize draw to win £200 worth of vouchers. We’re given great training and taught winning sales techniques. I know plenty of people who have gone from a sales position at Dixons Carphone to progress in a sales career; with the experience you build up, once someone works here they can work anywhere. The challenge comes from learning the ins and outs of all the products to a really high standard. One minute you could be selling a TV worth £4,000 and the next, a £50 coffee machine. It’s having the ability to be able to switch between categories and price points, but with the help of my team I've been able to develop this skill, and I now feel confident selling anything from a phone to a washing machine.

Hitting the ground running Beginning my career at Dixons Carphone as a Christmas Temp was a great way of learning the products, and I learned fast as Christmas and Black Friday are definitely our busiest times. Things can get pretty hectic on the shop floor and every day keeps you on your toes. During these times, you have to be able to keep your head screwed on and operate well, whilst offering great service even when there are high numbers of customers. You’re on the go all the time, so it’s never boring! Even though I started at a busy time, I received exceptional training and support. When we have new starters, one of our managers acts as Support Champion. They’re there to help us pick up tips, guide us through customer journeys and look out for us. When they feel we’re ready, they step back and let us develop our own customer journeys, and establish our own styles. What’s great about working for Dixons Carphone is we all look out for one another. Everyone is keen to share their selling techniques to help out the team. This Christmas is set to be the most successful yet!

A relaxed working culture What really makes my current role so brilliant, is my team. We work hard and love to smash our targets, but we also enjoy a joke. The atmosphere is relaxed and everyone enjoys working together. We have a variety of social events for everyone to get involved in, which is great for building morale and creating a tight-knit team. Next month, a group of us will be heading down to London to take part in a gaming event, with other teams from the business. These kinds of activities encourage everyone to get stuck in and help us to get to know colleagues who are a little quieter, or more reserved, in a fun environment. Another area of the working culture that is really positive, are the opportunities to move up within the company. I have managed to progress from Christmas Temp to Team Leader in a short time, and there are plenty of progressions still open to me. I’m excited to see where my love of sales can take me. Considering a temporary Christmas job? If you want flexible hours, a competitive hourly salary and a role with great career potential, apply now for our live temp roles.