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White Goods Customer Support Advisor- Currys PC World

Contact Centres

Job Number: 25629

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent


White Goods Customer Support Advisor- Currys PC World.

Team KNOWHOW Contact Centre,  

Sheffield, Nunnery Square 

Permanent, Full time contract averaging 37.5 hours per week 

Salary: £18,259 (based on 37.5 hours- £9.36ph) plus benefits 

Start date: Monday 17th February


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here. 


Working as a Customer Support Advisor in our White Goods Diagnostic’s department you’ll work alongside 110+ colleagues to help resolve our customers’ White Goods queries over the phone. 


In the White Goods department, you’ll have access to a range of tools to help you assist our customers’ including Resolve which is one of our diagnostic tools to help you understand what the customer is seeing. 


As part of this role, you'll be responsible for: 

  • Diagnosing customers faults across a variety of white goods products. 
  • Ordering replacement parts. 
  • Arranging field engineers to visit our customers’ homes to repair their white goods appliance. 

You will need:  

  • To possess strong customer service skills 
  • The ability to remain professional at all time 
  • To be a logical thinker 
  • The ability to simplify technical jargon 


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 

  • A flexi benefits package. 
  • Progression opportunities within the Contact Centre and wider Dixons Carphone Business. 
  • Employee share scheme and pension. 
  • Upto 30% off a range of mobile phone contracts. 
  • Subsidised onsite restaurant and Costa Coffee bar. 
  • Discounts at our Currys PC World and Carphone Warehouse stores for you and your family. 
  • Excellent transport links and on-site parking. 
  • Free uniform. 

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.