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Customer Support Advisor- White Goods Diagnostics - Currys PC World

Contact Centres

Job Number: 25173

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent


Customer Support Advisor - White Goods Diagnostics - Currys PC World

Team KNOWHOW Contact Centre, 
Sheffield, Nunnery Square
Permanent, Full time contract averaging 37.5 hours per week
Salary: £18,259 (based on 37.5 hours- £9.36ph) plus benefits


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


Working as a Customer Support Advisor in our White Goods Diagnostic’s department you’ll be on hand to assist our customers with their white goods issues, whether that’s to help fix their washing machine so they can wear their favourite top in a hurry or their oven so they can cook a special meal. In the White Goods department, you’ll have access to a range of tools to help you assist our customers’ including Resolve which is a diagnostics tool.


As part of this role, you'll be responsible for

•    Diagnosing customers faults across a variety of white goods products.
•    Ordering replacement parts.
•    Arranging field engineers to visit our customers’ homes to repair their white goods appliance.


You will need: 

•    To possess strong customer service skills.
•    The ability to remain professional at all time.
•    To be a logical thinker.
•    The ability to think logically and simplify technical jargon.


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

•    A flexi benefits package.
•    Progression opportunities within the Contact Centre and wider Dixons Carphone Business.
•    Employee share scheme and pension.
•    Upto 30% off a range of mobile phone contracts.
•    Subsidised onsite restaurant and Costa Coffee bar.
•    Discounts at our Currys PC World and Carphone Warehouse stores for you and your family.
•    Additional incentives during our busy time (the lead up to Christmas) including prize giveaways.
•    Excellent transport links and on-site parking.
•    Free uniform.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.