Trading Analyst (Retentions)


Job Number: 16565

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



iD Mobile is an exciting place to work. We’re a young and dynamic start-up, and we value innovation, imagination and creativity. If you’ve got a great idea, we’ll help you run with it.  We’re passionate about finding new ways to address our customers’ needs.


We’re a little different to other start-ups though, because we’re part of Dixons Carphone PLC, Europe's leading electrical and mobile retailer. So although iD has only been going for a couple of years, we’re part of a much bigger family.


This is a newly created role responsible for collating and presenting data and customer insight to generate ideas and propositions that keep customers on the iD network as long as possible. This role is accountable for providing the insight required to reduce customer churn, and requires a highly numerate and analytical individual with commercial experience.


You will:

  • Support the trading manager to identify opportunities to develop new in-life propositions, Generating incremental revenue and margin from the customer base
  • Update and refine segmentation criteria to identify target customer groups.
  • Determine the most relevant offers to promote to each segment and merchandising order
  • Develop reporting capabilities and update existing databases
  • Review call logger, PAC usage and spinning data to identify and value trends and opportunities
  • Analyse channel volume, margin performance and closing tool usage. Recommend changes to improve performance.
  • End to end analysis of upgrade / retention / in-life campaigns and upgrade specific pricing
  • Forecast call and traffic volumes based on customer eligibility.


You will need:

  • Strong commercial awareness
  • Using data & insight to identify opportunities
  • Advanced analytical skills and across the following applications: Microsoft Excel, Business Objects (or similar), SQL server (or similar).
  • Collaborative approach and good relationship builder


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.