Services Training Executive

Dixons Carphone / Customer Service

Job Number: DC-SF04120

Location: Acton

Contract: Full Time / Permanent


The purpose of this role is to support the Insurance Training & Governance Manager in all training activities. This includes, designing training material, training members of the department and conducting train the trainer sessions. The role predominantly focuses on regulatory training - claims experience and complaints.

You will:

  • Audit, update and design new training content for the regulated areas of claims and complaints
  • Lead on Inductions across all areas – contact centre, claims teams, complaints teams and insurance experience
  • Be responsible for the how 2 processes for claims, complaints & insurance experience
  • Confidently train a group of individuals and conduct train the trainer sessions for large groups, audit training to ensure its delivered accurately
  • Be responsible for keeping up to date on regulatory changes in the market and support in executing changes

You will need:

  • Experience of working in a training/regulated environment
  • Outstanding communication skills, both verbal and written demonstrating the correct brand values
  • Excellent written and verbal communication, reporting and presentation skills
  • To be passionate and enthusiastic about doing the right thing for the customer
  • To be organised and able to manage priorities efficiently

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

We’re thrilled you’re looking at us for your career, especially at this exciting time. Our services brand is changing this summer to Team Knowhow – helping us become the number one technology support company in the UK and Ireland. So, during your application process, you might notice we look and feel a little different than before as we become this new super helpful network of local experts.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.