Services Project Manager

Dixons Carphone / Change and Transformation

Job Number: DC-SF04264

Location: Acton

Contract: Full Time / Permanent

Description

Services Project Manager 

We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working – their technology.

So what does it take to be part of our team of experts? Like us, you’ll have a passion for making customers smile by being super helpful and a drive to never stop learning. And how you act will reflect that. With your keen eye for detail, team spirit and can-do attitude, you’ll go the extra mile to show customers and colleagues just how much you care.


Team Knowhow are looking for an Implementation Lead to support the delivery of strategic or tactical, cross-functional and improvement plans for the success of our business. The key focus for this role will be to support a strategic programme of CarePlan (CSA) optimisation improving systems, customer journeys, and standardising operational processes across all channels.


This role will play a key part in delivery & implementation of the UK Services tactical and strategic initiatives. The role requires a very good co-ordination skills to pull the project plans together, build virtual project teams and lead them to successful implemention. The role is critical for the Group Services delivery roadmap and will work closely with the wider business teams such as commercial, business operations, CC, Repair centre, online, compliance or IT

You will: 

  • Conduct workshops to understand project objectives and support development of relevant business cases or challenge the need for change
  • Conduct workshops to map out customer jouneys and gather systems / process requirements
  • Develop clear project plans with detail activities planner for each workstream
  • Pull together cross functional project teams and lead weekly project meetings to drive deliverables as per the project plan
  • Track project progress and RAGs by workstream / activities
  • Liase with wider Business Operations team to identify need for operational improvements and scope the change with business case

You will need:

  • Previous Project Management experience; running multiple projects/programmes
  • Strong Co-ordination skills and experience in business case development
  • Experience of managing projects and tasks to time
  • To be confident with strong interpersonal skills
  • Strong stakeholder management skills with the ability to influence and communicate at all levels
  • To be self-motivated with the ability to work with minimal supervision


As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.

Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.