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Service Design and Transition Manager


Job Number: 22282

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Service Design and Transition Manager

Service Design and Transition Manager
Acton Head Office - London
Full Time


As a Service design and Transition Manager you will be responsible for the day-to-day delivery of the Service Design and Transition deliverables to the Dixons Carphone business. Your primary objective will be to achieve operational readiness and ensure controlled transition of IT Services from Projects into Operational delivery by providing governance and assurance over projects throughout their lifecycle until the Service is appropriately handed over to the operational Service Owners.


As part of this role, you’ll be responsible for:  

•    Management and delivery of Service Design and Transition outcomes, artefacts and milestones across a variety of Transformation Programmes such as:
•    Service Acceptance Criteria, Service Design, Service Readiness, Operational Acceptance Testing and Service Risk management through the project life-cycle
•    Creating a Service Design and Transition Plan that is aligned to the Project Delivery Plan.
•    Designing and implementing effective support and Service Management processes.

You will need:
•    Solid experience and background in IT Service Management with a detailed understanding of a broad range of IT Service Management processes and Operational Support Models
•    Proven experience of leading Service Design and Transition in both Waterfall and Agile environments
•    Demonstrable experience of implementing both traditional and DevOps based


We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 

•    DCG Pension Plan 
•    Life Assurance & Private Medical Insurance 
•    Maximum Bonus Opportunity 
•    Onsite gym & Discounted gym memberships


Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you’ll have access to additional e-learning resources to really see your career develop in the way you want. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.