fbpx Senior UX Analyst Acton Support Centre (123) 29846 | Dixons Carphone Careers

Senior Digital Analyst

Analytics

Job Number: 29846

Location: Acton Support Centre (123)

Contract: Full Time / Permanent

Description

Senior Digital Analyst

xxLondon - North Actonxx

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

 

We are looking for a lead digital analyst to join the team. Work collaboratively with the eCommerce user experience team, multichannel strategy and development team, and eCommerce management team to understand the financial and behavioural impact of changes to the multichannel experience on the currys.co.uk and carphonewarehouse.com websites.

You will primarily utilise web analytics software web analytics software to analyse website traffic and produce insights which will be presented to various senior stakeholders in the business.

 

Key Responsibilities:

  • Provide deep, extensive analysis and insight using quantitative and qualitative analysis tools to analyse and understand visitor traffic sources, user behaviour, flow and conversion drivers as well as inform teams on how to improve the multichannel experience through heatmaps, session recordings and voice of customer
  • Perform ad hoc analysis of acquisition, behaviour and conversion performance, adding context to the drivers of business performance. This will give exposure to wider areas of the business
  • Work cohesively with several project owners, business analysts and developers to deliver the analysis framework that enables delivery of insights into financial impacts from user journey changes
  • Combine data sources into custom reports and dashboards, diagnosing problems to provide actionable insights
  • Work with a wider team passionate about learning what the impact of changes to multichannel experience on website performance and user behaviour are, using your eye for business to write powerful stories that influence decisions


Key skills/experience

  • Numerical and analytical skills, capable of using multiple data sources to analyse complex problems, identify cause and effect and deliver insightful and practical solutions
  • Great interpersonal and communication skills
  • Excellent attention to detail, both in analysis and in communication
  • Highly organised with strong planning skills to ensure delivery of timely and accurate analysis supporting the development of eCommerce websites


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Onsite gym with free membership
  • Onsite subsidised gym and starbucks
  • Competitive pension scheme
  • staff discounts and offers.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it. 

 

Click Apply to start your jounrney.