Senior Project Manager

Change and Transformation

Job Number: 18062

Location: Acton Support Centre (LHO001)

Contract: Full Time / Permanent


Senior Project Manager


Leads the delivery of strategic projects across a defined workstream within the digital team to ensure successful delivery of the change agenda through the definition, design and delivery of a change projectto realise the strategic objectives of Dixons Carphone UK&I; working in partnership with the business, finance and IT, and wider functions,acting as the custodian of all change across the UK&I digital estate and a ambassador for online.


Key Responsibilities


  • Lead the development of change projects to realise the key capability requirements of the DCG strategy, with a 1 to 3 year delivery horizon
  • Work in collaboration with project sponsors and other stakeholders within the business to ensure shared ownership for the delivery of project outcomes; in particular with Finance to ensure financial reporting of project benefits
  • Lead complex cross-functional change into the organisation through the application of ‘best in class’ project, programme and change management
  • Own senior project stakeholder relationships and engage the business more broadly with project communications
  • Develop high performing project teams, with good knowledge management, who work in collaboration with the business
  • Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across their projects
  • Co-ordinate the definition and delivery of detailed business requirements through collaboration with the business, IT and other 3rd parties
  • Take ownership for key project deliverables 
  • Act as a brand ambassador for Online and play an active role in positively shaping how digital change capabilities are perceived by the wider business


Key skills & experience required


  • 4+yrs project or programme management
  • It is important that the person in role has experience of performing a similar role within a major FTSE 100 organisation or comparable organisation, or has experience of delivering the requirements of this role across multiple clients as a member of a top tier professional services (consulting) firm
  • Expert knowledge and experience of relevant project management methodologies, development life cycles e.g. Waterfall, Agile and Continuous Improvement.



  • Project Delivery
  • Governance
  • Financial and Benefits Management
  • Change Management
  • Strategic and Analytical thinking
  • Facilitation skills
  • Networking (across multiple functions, business units, external stakeholders)
  • People Leadership and Management
  • Highly resilient
  • Ability to work with ambiguity and uncertainty
  • Ability to positively resolve conflicts
  • Able to manage 3rd parties
  • Relevant industry and retail understanding / experience


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. It’s an exciting time to join us and find yourself a place in our growing success story, apply now.