fbpx Senior Project Manager Acton Support Centre (123) 19465 | Dixons Carphone Careers

Senior Project Manager

Change and Transformation

Job Number: 19465

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Senior Project Manager - Platform Migration (SAP)

Leads the delivery of strategic projects across a defined workstream, Platform Migration, within the digital programme team to ensure successful delivery of the future platform change agenda through the definition, design and implementation phase, to help aid the realisation of the Dixons Carphone strategic vision. Working in partnership with the business, IT, Third Parties, Finance and wider business functions & stakeholders, acting as the custodian of change across the UK&I digital estate and a digital ambassador.


Key Responsibilities

  • Manage and lead the development and execution of DCs strategy Platform migration & consolidation. Delivering the change initiatives required to help realise the key capability requirements of the DCG strategy, with a 1 to 3 year delivery horizon
  • Facilitate the delivery of the strategic platform 3-year plan and 1 year roadmap in line with the DC & Digital Strategy
  • Manage the delivery through from initial workshops (mapping our E2E customer journey, gathering high-level requirement, validating hypothesis), to implementation, managing c-level expectations, testing & embedding the change into business as usual through first-class change management
  • Work in collaboration with project sponsor and key stakeholders within the business to ensure shared ownership for the delivery of project outcomes & business processes
  • Support the Commerce Business Owner to ensure the right solution is being delivered to the business, weighing up short term benefit & long-term gains
  • Lead and embed complex cross-functional change into the organisation through the application of ‘best in class’ project, programme and change management
  • Own senior project stakeholder relationships and engage the business more broadly with project communications
  • Develop high performing project teams, with good knowledge management, who work in collaboration with the business
  • Establish and sustain an effective governance framework to ensure the appropriate level of oversight and control is in place across their workstream & projects
  • Co-ordinate the definition and delivery of detailed business requirements through collaboration with the business, IT and other 3rd parties (Accenture & SAP Commerce)
  • Take ownership for key project deliverables (such as the business case, plan & budget) across the project lifecycle and applies appropriate methodologies to support the achievement of wider project aims and objectives


Key Experience/Skills Required


  • 4+yrs project or programme management
  • It is important that the person in role has experience of performing a similar role within a major FTSE 100 organisation or comparable organisation, or has experience of delivering the requirements of this role across multiple clients as a member of a top tier professional services (consulting) firm
  • Expert knowledge and experience of relevant project management methodologies, development life cycles e.g. Waterfall, Agile and Continuous Improvement.
  • Previous experience of delivering platform migrations (ideally SAP Commerce)


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.