Senior IT Contract Manager


Job Number: 11880

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Senior IT Contract Manager (Commercial IT)

Are you an experienced IT Contract Manager looking for your next challenge? Interested in joining Europe's number one electrical and telecommunications retailer? Then read on to find out more about our Senior IT Contract Manager position!

Dixons Carphone are going through an exciting period of change and transformation, with IT taking centre stage. We are now looking for a Senior IT Contract Manager to work within Commercial IT and join us on this journey. 


Scope of the role:

  • This is a role focusing on high value and complex IT contracts. The role includes leading commercial reviews of contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met.
  • Working in partnership with the SRM team you will manage the in life commercials for the outsourced partner contracts, driving regular contract reviews, resolving commercial disputes, mitigating delays, assisting with audits and driving performance.
  • To support the implementation of the UK & IRE IT contract management Centre of Excellence for all brands including Carphone Warehouse, PC World, Curry’s & Team Knowhow
  • Implement and manage the contract management strategy across outsource providers
  • Implement contract review framework & compliance model for inlife outsourced agreements 
  • Support the commercial review of partner performance across major technology programs.
  • Develop & Implement a contract management suite to support providing colleagues with access to guidelines, tools & processes to support effective contract management across non outsourced agreements.
  • Implement and manage the IT contract management governance process


What we are looking for from you:

  • Being able to work with suppliers to resolve commercial issues or to find better ways of working
  • Experience managing the supplier governance/compliance of major outsourced partners
  • IT Category experience
  • Excellent contract and compliance knowledge
  • Sophisticated influencing and commercial skills
  • Experience in retail, technology desirable
  • Experience of managing large scale contracts 
  • Exceptional Business Relationship Management Skills
  • Outstanding communication and interpersonal skills
  • Strong negotiation skills
  • Strong problem-solving capabilities
  • Capable of Challenging and influencing Senior Managers & Directors


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.