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Senior Data Analyst

Contact Centres

Job Number: 29699

Location: Loughborough Contact Centre (126)

Contract: Full Time / Permanent

Description

DESCRIPTION

Senior Data Analyst

Loughborough

 

£32,000PA
There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


As Senior Data Analyst, you will work closely with the Data Dialler Manager and resource & planning team, managing the area  and ensuring that the outbound predictive dialler is ready for operation at all times. Preparing all data sets in advance of dialling and against agreed KPI’s.

As part of this role, you'll be responsible for:
•Supporting a busy multi-channel contact centre and telesales operation
•Co-ordinating and preparing all data extraction and cleansing within agreed parameters
•Analysing and reviewing outbound and campaign specific data performance
•Working closely with the resource & planning team to ensure that each campaign is staffed appropriately
•Providing analysis of strategy results
•Maximise the data usage by identifying and recommending opportunities to increase sales volumes
•Maintain central data sources, ensuring data integrity for all reports, including DR plans

You will need:

•Knowledge of outbound dialling regulations and their use, including OFCOM, ICO & GDPR
•Ability to manage team whilst maintaining personal workload
•Advanced knowledge of SQL Server & MS Access.
•Advanced level of proficiency and experience with Excel, including complex pivot tables, macros, formulas/functions, and charts


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
•Competitive Salary
•Sharesaving Scheme
•Pension
•6 weeks Holiday (including Bank Holidays)
•Instore Discounts at Currys & Carphone Warehouse

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.