Senior Commercial Manager - Connected World Services


Job Number: 1422

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



Smartphones and devices have become an important part of everyday lives. Adoption rates of these connected devices have accelerated across all ages and key markets, and this is set to continue. Over the past 25 years our group has built one of the world’s most successful connected mobile retail operations and that’s given us the knowledge and expertise to help other companies grow in the connected world.

The Senior Commercial Manager position is a leadership role within the commercial function of CWS. You’ll lead the new proposition design process, the product & commercial response for all new client tenders and identification of new service opportunities. 

Key Responsibilities:

  • Lead the proposition development process, creating a roadmap of new products and ensuring constant innovation
  • Create the commercial & proposition response for all large service tenders and lead the commercial negotiation process
  • Oversee the commercial & proposition response for “tier 2” service tenders
  • Obtain stakeholder approval for new proposition development investment
  • Meet with senior external client stakeholders during proposal stage
  • Ensure the commercial performance of existing accounts and/or propositions deliver against the original business case
  • Lead the identification of new commercial opportunities within existing accounts
  • In conjunction with commercial analysts, evaluate the value chain within each market
  • Proactively recommend new commercial opportunities within the market
  • Provide line management and leadership to a team of commercial managers


Key Skills & Experience required:

  • Strong cost benefit analysis & business casing experience
  • Advanced Influencing & negotiation skills
  • Expert level Commercial management skills and experience
  • Excellent Partner/stakeholder management skills
  • Expert Product/proposition development skills in B2B and/or B2C


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.