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Retail Performance Analyst

Analytics

Job Number: 25247

Location: Acton Support Centre (123)

Contract: Full Time / Permanent

Description

DESCRIPTION

Retail Performance Analyst 
North Acton 

 

There’s no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We’re a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us.  You’ll certainly feel proud when you see what you can achieve here. 

 

The purpose of the role is to assist with building, gate keeping and maintaining the suite of Curry’s PC World and CPW retail reporting that provides actionable insight and enables the achievement of all sales, profitability, customer experience and workforce management across the UK and Ireland.

 

As part of this role, you’ll:  

  • Interface with the retail leadership team in order to support with producing, managing and gate keeping the suite of reports the retail teams utilize to track financial performance, people metrics and process compliance across the entire store estate in the UK and Ireland.
  • Analyse performance and provide insight to the retail team, to enable them to deliver great customer results with an efficient cost base
  • Support the Labour Modelling Manager with actionable insight in order for recommendations to be made every week to deliver the commercial plan, improve operational efficiency and delight customers.
  • Provide support with all new requests for reporting, support the delivery of our business goals whilst remaining aligned to our company values and the Customer Promise and challenging where they do not.
  • Support with creation, maintenance and improvement of large complex databases and intranets to ensure data and content is accurate, fit for purpose and delivering value in both the Workforce Management space and auxiliary areas (for example P&Ls and colleague reward).

 

You will have:    

  • Expert knowledge of Retail and Store operations
  • Problem Solving – Analyse and understand complex data and situations to recommend the optimal solution 
  • Data Evaluation Skills – Ability to identify trends, underlying root causes, variation and deviation Results Focused – Delivers work end to end in a planned and controlled manner
  • Excellent verbal, written communication and presentation skills
  • Excellent working knowledge of Microsoft Excel including knowledge of SQL/VB programming
  • Knowledge of relational databases, table structures and SPROCS
  • Knowledge of building and developing web / intranet sites using modern languages (.NET, JS, Jquery, etc.)