Retail Performance Analyst

Dixons Carphone / Reporting and Analytics

Job Number: DC-SF04427

Location: Acton

Contract: Full Time / Permanent


The purpose of the role is to assist with building, gate keeping and maintaining the suite of Currys PC World and Carphone retail reporting that provides actionable insight and enables the achievement of all sales, profitability and customer experience targets across the UK and Ireland.

You will:

  • Interface with the Currys PC World & Carphone Warehouse retail team in order to support with producing, managing and gate keeping the suite of reports the retail teams utilize to track financial performance, people metrics and process compliance across the Dixons Carphone store estate in the UK and Ireland.
  • Analyse performance and provide insight to the retail team, gaining any feedback. Act as a key point of contact for day to day issues and requests for both Currys PC World/ Carphone Warehouse retail and the RSC teams.
  • Support the Reporting and Analytics Manager with actionable insight in order for recommendations to be made every week to deliver the commercial plan, improve operational efficiency and delight customers.
  • Provide support with all new requests for reporting support the delivery of our business goals whilst remaining aligned to our company values and the Customer Promise and challenging where they do not.
  • Support with establishing and maintaining a mechanic, rhythm and routine for the publication of reports for the Dixons Carphone brand that keeps pace and adapts rapidly to any changes made to the retail operating model.
  • Work in collaboration with the Business Intelligence team to deliver the highest possible standard of reporting to the retail teams, utilizing the latest available technology and methods to achieve this objective.  


You will need:

  • It is important that the role holder will develop the capability to achieve the correct balance between working collaboratively with other functions and categories to maximize market share - whilst being able to constructively challenge on occasions where doing so may impact other areas of the business, the retail operation or the customer experience.

In order to do this the following knowledge, skills and abilities are required

  • Excellent verbal, written, numerical, communication and presentation skills
  • Experience in a similar role; data reporting and analysis (Desirable)
  • Experience of using SQL Server or Access knowledge (Essential)
  • Experience of using ASP.NET for report building
  • Experience of web page building (essential)
  • High level MS Excel skills
  • Commercial acumen
  • Good knowledge of Currys PC World/ Carphone Warehouse store and retail operations (Desirable)


The role has the opportunity of flexible working as long as the needs of the business are met.

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.