Programme Manager - IT Transformation

Dixons Carphone / IT

Job Number: DC-SF04248

Location: Acton

Contract: Full Time / Permanent



Programme Manager – IT Transformation

Smart businesses are capitalising on the latest advances in technology to evolve the way they interact with their customers and enhance the consumer experience.  This customer-centric model is at the heart of our contact centre strategy at Dixons Carphone and we are about to embark on the latest phase of a large-scale, multi-year, transformational programme that will drive significant benefits to the business.

We are looking for an experienced, strategic Programme Manager who has experience of working in fast-pace retail environments delivering complex programmes to support the on-going development of new products and services to support the Dixons Carphone strategic agenda.

You will:

  • Leads the delivery of a portfolio of projects and/or programmes including regular reassessment of priorities, resolving resource conflicts, and agreeing additions, deletions or modifications.
  • Pro-actively manages all stakeholders, especially the expectations of programme and portfolio sponsors at Director and Exec levels.
  • Manages programme budget to ensure business benefits are reached in a cost efficient manner.
  • Provides strong leadership to the delivery teams and actively represents the programme, ensuring that effective relationships are built and maintained. These delivery teams will consist of multiple 3rd party suppliers as well as in-house resource.
  • Implementing an effective governance structure across their project/programme portfolio.
  • Manages programme risks and issues effectively and efficiently
  • Completes line management reviews for in-house team members and service management for 3rd
  • Pro-actively capture learnings, review and continually improve the delivery operating model.

You will need:

  • Expert knowledge of programme organisation structures and the ability to build teams who are set up for success.
  • Good knowledge of techniques for planning, monitoring and governing multiple projects and programmes simultaneously, including risk management.
  • Expert knowledge of budgeting.
  • Expert knowledge of relevant project management methodologies, development life cycles etc.
  • Good knowledge of resource and service management tools and techniques.
  • Good knowledge of influencing techniques
  • Excellent team management skills
  • Extensive experience of delivering Technology Programmes

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.