Programme Manager (Data)

Change and Transformation

Job Number: 11723

Location: Acton Support Centre (123)

Contract: Full Time / Permanent




Dixons Carphone Group is investing strategically in large-scale data programmes and technologies to drive increased revenues and enhanced customer experiences through the use of advanced data and analytical platforms and systems.

This IT Programme Manager role is to manage the technology delivery across a diverse range of data-focused projects – managing a group of Project Managers and reporting into the Head of IT delivery for the Data and Customer Management domain - working closely with a wide range of business stakeholders to help shape and execute a critical area of the Dixons Carphone business.



  • Leads the delivery of a complex portfolio of strategic data projects to support the strategy outlined by the DCG group executive board
  • Implements changes which meets the programme stakeholder needs and measurably improve levels of performance
  • Manages the Portfolio of Projects, through regular reassessment of priorities, resolving resource conflicts, and agreeing additions, deletions or modifications
  • Initiates formal reviews of the Portfolio and its achievements, to assess critically the work carried out and benefits obtained
  • Manages relationship with 3rd party suppliers who provide resources to fulfil the project requirements
  • Pro-actively manages all stakeholders, especially the expectations of clients at the highest levels. 
  • Provides very strong leadership to the project teams and actively represents the project teams, ensuring that effective relationships are built and maintained
  • Influential and adaptable, and maintains integrity when dealing with complex and significantly difficult situations arising from risk, issue and change management


Essential Skills:

  • Has worked in a programme manager role (or similar) in large, complex, transformational data programmes
  • Preferably educated to degree level or holds a professional qualification
  • Extensive Experience of delivering Technology Programmes in Retail (or similar organisation)
  • Has knowledge of relevant project management methodologies, development life cycles etc.
  • Ideally has at least five to seven years of formal project/portfolio management experience 



  • Project Management Qualification (APM, PRINCE2 or similar)
  • Programme Management Qualification (MSP or similar)
  • Has worked in Agile/DevOps environments


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.