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Product Support Operative


Job Number: 25340

Location: Newark Distribution Centre (LM0012)

Contract: Full Time / Permanent




Product Support Operative



Shift pattern – 4 over 4

Contract hours 37.5

£17,160.00 per annum

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

Here in Europe’s largest technology repair centre we love making the most of technology! Working within a passionate and dedicated environment, our parts harvesting team refurbish a range of technology to make the most of it.   We love our customers and put them at the heart of everything we do. We can’t wait for you to join us! 


If you have a passion for technology and like to see how things work, then this could be a role to start your career.


What You’ll do in the role:

  • Perform a part harvesting function to provide a cost saving to the business.
  • Perform the efficient refurbishment of units re-grading, swapping and re-packaging parts- in order to maximise recovery into the business.
  • Adhere to targets and a predetermined quality standard to all refurbishment units.
  • Ensure products are maintained to legal and manufacturers guidelines.
  • Perform software installations and upgrades to units.
  • Ensure all customer data is removed off any product.
  • Enjoy working in a fast-paced dynamic target driven environment.
  • Minimise costs to the business and increase revenue into the operation.
  • Ensure products are suitable for the required customer.
  • Be responsible for any parts taken off the product for reclamation.
  • Respond to individual customer’s needs and requirements.
  • Treat all products carefully to minimise any damage.

What you need to have:

  • Excellent attention to detail and accuracy.
  • Good ability to understand component parts and components of repair products.
  • Good practical approach to problem solving.
  • The ability to work within a team to meet targets.
  • The ability to meet deadlines.
  • An interest in technology hardware.

It would be great if you also had:

  • Intermediate technical diagnostic skills.


We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Performance related bonus
  • Competitive pension scheme
  • Discounts across big brand names in retail, travel and cinema
  • Store discounts in our Currys PC World, Dixons Travel and Carphone Warehouse sites
  • 6 weeks of annual leave (inclusive of bank holiday entitlement)


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.