Product Manager (Trade ins) - 12 Month FTC


Job Number: 6361

Location: Dixons Carphone, Acton Support Centre (123)

Contract: Full Time / Fixed Term Contract



At Dixons Carphone we will not only help our customers to access the technology and the connectivity that is right for them, but also find the expertise and services that bring them to life.

Services is at the forefront of our future strategy and continues to be one of the most exciting and fast paced areas of our business to work in and this role is an opportunity to own, develop and grow your own service area. 

Trade ins is a key part of the Team Knowhow product portfolio and is a category that spans across CPW and CPCW. Our core offer is to give customers the best value for working or non working products supported by a trade in price promise and supplier funded promotions. We use trade in as a promo tool to drive product sales and generate additional profit exiting the stock through our value chain.

You will:

  • Create a market leading strategy for your service area, working cross functionally with internal and external stake holders to deliver and execute a multichannel service proposition. Develop new propositions, across all channels, pilot programmes and monitor results with robust analysis
  • Create collaborative annual plans in partnership with Team Knowhow. Including the creation of annual budgets, short term forecasts and report against these metrics on a weekly and periodic basis.
  • Work closely with the finance function and categories to create promotions relating to new devices, review the performance of these promotions, identifying changing trends in costs and highlighting opportunities to improve overall profitability.
  • Detailed margin control and analysis of Trade ins product performance, provide detailed profitability analysis, cost reviews and cost reconciliation at product level.
  • Manage the performance of the product range in line with Services commercial objectives.
  • Set recommended proposition pricing for channel partners with clearly defined terms and conditions.
  • Be instrumental in Third party supplier management and terms negotiation where the proposition requires it.
  • Direct line management for the Trade ins Category Analyst


You Will Need:

  • Strong commercial acumen, with good analytical skills
  • Excellent understanding of customer facing execution of commercial propositions and the ability to collaborate and land across all sales channels
  • Stakeholder management up to and including Directors: including strong influencing, communication and collaboration skills.
  • Systems requirements Excel – excellent Word/Powerpoint. Experience using   Business Objects or other data mining tools


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.