Product Manager - Insurance/Warranties

Dixons Carphone / Commercial and Trading

Job Number: DC-SF01968

Location: Acton

Contract: Full Time / Permanent


Join our new and exciting team - Services - in Europe’s number one electrical and telecommunications retailer and services company. We’re changing the way we provide the consumers of today and tomorrow a way to stay connected, as homes become ‘smarter’ and we become ever more reliant on technology to power our lives in a constantly changing world.

 There couldn’t be a more incredible time to join us, and to play a part in our growing success story as we become the UK’s Digital Leader in Technology support.

The Product Manager will manage commercial product management activities for the Customer Service Agreement (‘CSA’) product range.

You will:

  • Manage Knowhow Services activity in CSA product management and development:
  • Support the Senior CSA Manager manage the performance of the CSA product range in line with Services commercial objectives
  • Third party supplier management and terms negotiation where required for product delivery
  • Negotiating supplier funding where required for supporting the CSA product
  • Detailed margin control and analysis of existing CSA product performance, setting recommended proposition pricing for channel partners; provide detailed profitability analysis, cost reviews and cost reconciliation at product level
  • Work on detailed end to end CSA proposition design and execution plans, regular trading and effectiveness meetings with key channel partners in particular UK&I
  • Consult regularly with regulatory and compliance functions
  • Manage production of detailed business cases and investment appraisal including presentations up to Services senior management
  • Support consumer testing when reviewing opportunities to improve product design; ensure that products are designed to meet customers’ needs

You will need:

  • Good commercial awareness and appreciation of customer service needs
  • Effective working to turn ideas and plans into successful operating initiatives
  • Industry experience desirable in order to bring credible business acumen to inform planning and decision-making
  • Good ability to lead and work within a commercial team, demonstrating a collaborative style and building trust to energise and inspire colleagues to deliver their common objectives
  • Good communication skills, used to influence and negotiate with key stakeholders – in particular around the group
  • An ability to understand and articulate business and strategy, in financial and non-financial terms to a wide group of senior stakeholders, both orally and in writing
  • Expert level analytical skills, understanding business context and commercial markets to translate into strategy and planning

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.