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Product and Commercial Manager - Renewals and Retention


Job Number: 26384

Location: Acton Support Centre (123)

Contract: Full Time / Fixed Term Contract


Product & Commercial Manager - Renewals & Retention

xxProduct & Commercial Manager - Renewals & Retentionxx

xxLondon - North Actonxx


There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.


We are looking for a Product & Commercial Manager, with a focus on renewals and retention to join our commercial services team. This role is a 12 month fixed term contract.



  • Support the management of the customer base for both the Appliance Protection and Mobile Insurance book, focusing around renewal / retention activities
  • Work closely with the Senior Product and Commercial Manager and own strategic initiatives as part of the renewal and retention activity on both books
  • Act as a point of contact at project level for specific new initiatives and work streams, and own the delivery of individual revenue driving initiatives in renewals and retention
  • Continually monitor market and regulatory activity and use this information to ensure that the renewal and retention offers are best in class and reward customer loyalty while driving business benefit


Key Skills & Experience:

  • Analytical skills (Excel)
  • Good understanding of financial terms and models
  • Experience of driving performance through revenue driving commercial and marketing initiatives
  • Understanding of customer facing excecution of financial services propositions.


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

•    Free onsite gym
•    Colleague perks and discounts
•    Great bonus structure
•    Flexible working
•    Ability to work with market leading tools


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

Click Apply to start your journey