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Process Analyst

Change and Transformation

Job Number: 30308

Location: Acton Support Centre (123)

Contract: Full Time / Fixed Term Contract

Description

There's no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We're a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us. You'll certainly feel proud when you see what you can achieve here.

We are looking for a Process Analyst to join us on a 6 month Fixed Term Contract. The Process Analyst will work colabroatively with senior stakholders to define, analyse and change business process in order to support customer service improvement for critical customer jouneys.
  

 

Key Responsibilities

 

  • Identify, define and document the As-Is business process that underpins key customer journeys.
  • Work with senior busness stakeholders and multi functional process/journey champions to identify and analyse key problems/opportunities
  • Define, document and agree the To-Be busienss process
  • Identify, assess and recommend the required changes needed to support the delivery of the To-Be business processes
  • Organise and facilitate workshops to drive out the required input and validation from key stakeholders
  • Support the development of a business process management framework

 

 

Key Skills/Experience

 

  • Experience of performing a simlar role within a large, complex matrix business or consulting firm.
  • Experience of using best practice methodologies (learn six sigma) to deliver process improvement
  • Excellent verbal and written communication.
  • Experience in gathering requirements
  • Ability to plan, track and manage workload independently. 

 


We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

  • Onsite gym with free membership
  • Onsite subsidised canteen and starbucks
  • Competitive pension scheme
  • Staff discounts and offers.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

Click Apply to start your journey