Online Operational Improvement Manager

Dixons Carphone / Online Trading and Ecommerce

Job Number: DC-SF01762

Location: Acton

Contract: Full Time / Permanent


Operational Improvement Manager

The Operations Manager is responsible for driving continuous improvement of operational customer Journeys across all channels that support the Ecommerce P&L. They are part of the Carphone Warehouse UK Online team and are key to improving Business Process Operations.

This is the chance to join a new and growing team within UK Online and you will be tasked with improving the day to day operations of our business as our Process Operations Lead.

You will:

  • Be responsible to deliver key major change programs for the Ecomm Business
  • Have extensive and on-going interface with IT, Vendor Management, Outsourcing suppliers and any technology partner to ensure appropriate business requirements and needs are met.
  • Be responsible for post launch execution support to ensure the website and transactional journeys are as per design approval & solution build.
  • Gain approval of business change from stakeholders
  • Identify and define tangible online business solutions for
  • Work independently in client facing situations as well as project teams in requirements, design, and development for new and improved processes

You will have:

  • The ability to think critically and strategically
  • Previous experience in a Business Process Operations role working on process improvement projects
  • Ability to analyse complex problems and deliver insightful and practical solutions
  • Strong communication skills – be able to build strong relationships with internal cross functional teams at all levels and external stakeholders
  • Experience in delivering significant scale quality, costs and service improvements
  • A proven track record in process development


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.