Online Journey Merchandising Manager


Job Number: 17381

Location: Acton Support Centre (123)

Contract: Full Time / Permanent



xxLondon - North Actonxx

The Role

The role is responsible for managing merchandising of site, to improve onsite customer experience while supporting the business to achieve sales & margin targets. They will be accountable for optimising all areas of the websites including internal search, navigation, category and product pages by using data-driven insight to inform merchandising decisions and sharing best practice to the rest of the team. The role will also be responsible for line managing a team of merchandisers that will be accountable for identifying, implementing & reporting on improvements to the onsite merchandising.


  • Direct line management of the journey sub team within the wider Online Merchandising team
  • Responsible for Onsite navigation, internal search,  high traffic pages optimisation
  • Ensuring execution is right first time.
  • Work in conjunction with UX, SEO, Optimisation and Development teams to enhance customer journey, sharing insight and recommendations with wider online team.
  • Focus on UX and optimisation of high traffic pages and key purchase funnels, including landing, PDP, Tariff, basket and checkout.
  • Work with the commercial category teams to monitor, optimise and report on product attach and cross sell opportunities
  • Own 3rd party relationships with Help and support (Kana) and customer reviews (Bazaarvoice) providers
  • Responsible for dealing with new page briefs in collaboration with Commercial categories, marketing, design and UX.
  • Ensuring Journey  merchandising team complete execution to the highest standard while supporting them with their personal development


  • Web merchandising and CMS experience.
  • Strong analytical skills
  • Experience with Adobe Omniture or other Web Analytics software
  • Experience with CMS systems and in particular Adobe Experience Manager (AEM)
  • Experience of managing internal and external stakeholders
  • Experience working cross functionally
  • Flexibility and dynamic approach to work
  • Strong organisational and prioritisation skills
  • Track history of operating a customer-first mentality while supporting commercial objectives


  • Organised, driven and a self-starter
  • Personable with good interpersonal skills
  • Strong prioritisation skills when faced with multiple priorities
  • Must have a professional attitude, building relationships with internal & external customers
  • Ability to analyse complex problems and deliver insightful and practical solutions
  • Ability to communicate those insights in a clear, concise and powerful manner both verbal and in writing
  • Experience working cross functionally and within a category team
  • Managing the team workload
  • Strong understanding of online merchandising


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.It’s an exciting time to join us and find yourself a place in our growing success story, apply now.