Head of CSA Finance

Dixons Carphone / Accounting and Finance

Job Number: DC-SF03620

Location: Acton

Contract: Full Time / Permanent


Join our new and exciting team - Services - in Europe’s number one electrical and telecommunications retailer and services company. We’re changing the way we provide the consumers of today and tomorrow a way to stay connected as homes become ‘smarter’ and we become ever more reliant on technology to power our lives in a constantly changing world.

There couldn’t be a more incredible time to join us, and to play a part in our growing success story as we become the UK’s Digital Leader in Technology support.

This role will be responsible for providing effective financial leadership across the Services Commercial team and UK&I Services teams for Customer Service Agreements (“CSA”). This includes preparation of strategic reviews and plan, improving controls and processes and driving business decisions to add shareholder value.

 You will:

  • Partner with the business to grow and create value from the 10 million base of ‘care plan’ customers
  • Lead weekly and monthly MI process for Services’ CSA categories, presenting at category level commercial trading meetings as well as monthly review
  • Influence Services Commercial team and UK&I Services team at trading meetings through a variety of methods to drive positive category performance
  • Lead and deliver commercial insight through financial understanding, analysis and interpretation to maximise trading opportunities 
  • Take responsibility for delivering all key commercial set pieces, quarterly retention reviews and regular profitability analysis
  • Provide financial commercial insight and recommendations covering trading business decisions including pricing, sales, margin, promotions, range changes, trading agreements, supplier income, stock, product competitor analysis and sales initiatives
  • Take ownership of CSA financial plan covering sales, margin, and costs
  • Review and refine planning process to make forecasting and budgeting process efficient, clear and timely
  • Project manage financial elements of CSA initiatives creating clear plans using defined methodologies
  • Lead finance in the IT project to re-platform the care plan systems
  • Manage a team of 3 direct reports

 You will have:

  • An Accounting Qualification (ACA, CIMA or ACCA Qualified or equivalent), with extensive PQE experience gained within a commercial environment
  • Experience gained within a business which manages a subscriber base to which it seeks to up-/cross-sell different products (desirable)
  • A track record of influencing decisions, challenging performance and embedding ownership of financials with operators
  • Proven capacity to bring clarity to complex financial and accounting arrangements
  • An ability to manage stakeholders at all levels of the business, including confidence to attend high level meetings and contribute effectively
  • Solid technical accounting & control skill set
  • Confidence in questioning traditional assumptions and skilled at persuading others to take a different approach
  • Effective negotiation and influencing skills

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.