fbpx First Line Manager Newark Distribution Centre (LM0012) 21810 | Dixons Carphone Careers

First Line Manager


Job Number: 21810

Location: Newark Distribution Centre (LM0012)

Contract: Full Time / Permanent


First Line Manager - CRC




Full Time


Have you got supervisory experience and looking for a management position? Are you ready to join our busy repair operation? If so, we’re ready for you!

We are looking for a First Line Manager to join our Customer Repair Centre in our Notebook department. You’ll work closely with your team to ensure customer’s technology is repaired to a high standard and ensure your team are hitting their KPIs. A big part of the role is to ensure the Repair Centre operates in an efficient and cost effective way, whilst delivering great customer service.



  • Adhering to targets and a predetermined quality standard of all repairs.
  • Being able to work in a fast-paced dynamic target driven environment, responding to individual customer needs and requirements.
  • Leading and inspire a team, performing to required business standards, putting the customer at the heart of everything we do.
  • Communicating with the team ensuring all relevant information is briefed to front line colleagues.
  • Ensuring all documentation and system processes are carried out correctly and efficiently.
  • Supporting the delivery of Customer Repair Centre KPI’s.
  • Ensuring people resources are allocated and utilised effectively, completing agreed tasks in expected timescales.
  • Providing regular and consistent feedback on performance and support the development of others.
  • Contributing to a site environment that encourages colleague performance and engagement.
  • Ensuring that all activities at the Customer Repair Centre are carried out in accordance with appropriate legislation, company security, health and safety policies and procedures.
  • Resolving customer escalations.

Skills & Experience

  • Experience in a supervisory role.
  • Ability to work within a team and manage a team.
  • Computer literate.
  • Drive personal performance to support own development and that of direct reports.
  • Knowledge of health and safety and transport legislation.


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.


It’s an exciting time to join us and find yourself a place in our growing success story, apply now.