Technical Evaluation Engineer - Currys PC World

Operations

Job Number: 2463

Location: Acton Support Centre (123)

Contract: Full Time / Permanent

Description

DESCRIPTION

Our Technical Services Team are currently looking to recruit an Evalualtion Specialist to develop an exclusive range of OEM products for Europe, ensuring the product quality; safety and customer experience for all OEM products sold with Dixons meet the required legal and group standards. 

The Evaluation Specialist will work directly with accredited test laboratories in Hong Kong and Europe to maintain product quality and standards and work with the supplier manufactures to maintain product quality and standards and ensure deliveries are on time and in full.   

European Travel is essential in this role  

You will:

  • Ensure Technical Services are fully integrated into the buying critical path
  • Ensure that all Consumer Electronics products in Europe are technically evaluated in line with the risk based evaluation procedures and that products ranged are legal, licensed and that all trading law requirements are met within each country of destination.
  • Provide detailed evaluation reports, with clearly defined conclusions and recommendations.
  • Provide technical assessments and formulate corrective actions when required.
  • Work with all manufacturers’ group wide on enhancing the customers’ out of box experience.
  • Constantly monitor the performance of products in the business and investigate as required in line with the acceptable product performance policy. Implement corrective actions and help compile supplier claims as necessary.
  • Maximise the products life cycle performance whilst minimising servicing costs, through influencing the design of the product, maintaining quality and customer satisfaction
  • Work with product suppliers to continuously develop the functionality, quality and customer experience of a product in line with market positioning and commercial requirements.
  • Ensure that the factories used are regularly audited and meet the European standards for social & Ethical, Environmental management, and Quality Management.
  • Manage quality control of products shipped from the suppliers. Ensuring European standards are followed and correct Acceptable Quality Levels are used.
  • Control Finance with regards to third party QC inspections.

You will need:

  • Experience to degree level or equivalent
  • Experience of product development, safety requirements and quality management procedures
  • In-depth knowledge of TV Broadcasting and TV receivers  
  • Good understanding of current and developing technologies.
  • To be able to prioritise workload and deliver accurate results in very tight timescales..
  • Excellent communication skills, both written and verbal.
  • Full Driver's License and a Valid Passport

As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.

Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.