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EUC Converged Communication Engineer

IT

Job Number: 20329

Location: Sheffield Contact Centre (38660)

Contract: Full Time / Permanent

Description

Converged Communication Engineer

EUC Converged Communication Engineer
Sheffield Contact Centre

Full Time


A self-motivated individual who can pick up new technologies and tasks quickly. You will be reporting into the Converged Communications Manager, responsible for the delivery of the Converged Communications Function which encompasses all aspects of telephony technologies. This includes Avaya, BT Inbound Architect, Genesys and Skype for Business providing support for our head offices, call centres and remote sites.
 
As part of this role, you’ll be responsible for: 


Working as part of a small team of engineers, responsible for managing incidents, changes in line with defined ITIL process across telephony-based platforms in particularly Avaya CM, Elite ACD and Skype for Business.

Planning and the delivery of Converged communications services

Understanding future requirements and delivery successful change

Ensure systems are available, patched and proactively managed


You will need:


Contact centre telephony experience
Knowledge of Avaya, Skype for Business, Verint, Alcatel, Asterisk and Cisco are a distinct advantage
Experience of working with Avaya CM, Session Manager, Avaya WFM and Avaya Contact Recording.

Windows Server skills essential Linux skills desirable.

Experience of working with IVR platforms

Service oriented and customer focused with ITIL foundation qualification preferred

A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc)

Experience of video conferencing technology

Avaya qualification preferred

 

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 

 

Private medical Insurance
Onsite gym
Subsidised canteen
Flexible working
Pension scheme 

 

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you’ll have access to additional e-learning resources to really see your career develop in the way you want. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.