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EUC Converged Communication Engineer


Job Number: 20329

Location: Sheffield Contact Centre (38660)

Contract: Full Time / Permanent


Converged Communication Engineer

A self-motivated individual who can pick up new technologies and tasks quickly. You will be reporting into the Converged Communications Manager, responsible for the delivery of the Converged Communications Function which encompasses all aspects of telephony technologies. This includes Avaya, BT Inbound Architect, Genesys and Skype for Business providing support for our head offices, call centres and remote sites.



  • Working as part of a small team of engineers, responsible for managing incidents, changes in line with defined ITIL process across telephony-based platforms in particularly Avaya CM, Elite ACD and Skype for Business.
  • Planning and the delivery of Converged communications services
  • Understanding future requirements and delivery successful change
  • Ensure systems are available, patched and proactively managed

Required Skills & Experience:

  • Contact centre telephony experience
  • Knowledge of Avaya, Skype for Business, Verint, Alcatel, Asterisk and Cisco are a distinct advantage
  • Experience of working with Avaya CM, Session Manager, Avaya WFM and Avaya Contact Recording.
  • Windows Server skills essential Linux skills desirable.
  • Experience of working with IVR platforms
  • Service oriented and customer focused with ITIL foundation qualification preferred
  • A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc)
  • Experience of video conferencing technology
  • Avaya qualification preferred


Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.