Digital Ops Capability Manager (CM001)


Job Number: 881

Location: Acton Support Centre (123)

Contract: Full Time / Permanent


Digital Ops and Capability Manager


As the Team KnowHow Digital Ops and Capability Manager you will lead operational activities and drive continuous improvement to develop best in class digital capability. Ensuring that a clear approach is in place, followed and continuously improved within various areas across the Services digital function you will be the key link between the team and other business areas. 

This is an opportunity to report into the Chief Digital Officer and work on an exciting newly launched website and proposition.

You will:

  • Take control of the day to day management of the digital budget across Opex and Capex. Ensuring visibility, commitment tracking, optimisation, issue resolution and general management.
  • Lead investment and change management process on behalf of the digital function within the Dixon Carphone process. Ensuring all governance, compliance and regulatory obligations are successfully considered.
  • Provide active project and activity visibility, assessment and recommendations across the function to ensure maximum business value and resource allocation and utilisation
  • Ensure the team is focused against strategic goals and minimising waste through effective prioritisation and budget management.
  • Define and implementan appropriate people strategy to ensure we always have easy access to the best digital talent at the right cost and have a fit for purpose approach to enable individuals to be the best they can be.

You will need:

  • Previous experience in an Operations and Capability/ Strategy Portfolio Management role
  • A strong understanding of Digital methodologies and ways of working
  • Previous experience of Project management; as well as Budget and financial benefits management
  • Advanced commercial awareness and appreciation of customer service needs
  • Strategic and Analytical thinking with the ability to work with ambiguity and uncertainty
  • Previous Experience of working in an agile digital environment in a corporate organisation is essential 
  • Excellent communication skills, used to influence and negotiate with key stakeholders – in particular around the group



Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

We’re thrilled you’re looking at us for your career, especially at this exciting time. Our services brand is changing this summer to Team Knowhow – helping us become the number one technology support company in the UK and Ireland. So, during your application process, you might notice we look and feel a little different than before as we become this new super helpful network of local experts.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.