Data Operations Analyst


Job Number: 9346

Location: Dixons Carphone, Acton Support Centre (123)

Contract: Full Time / Permanent



City: xxWest Londonxx

The Data Operations Analyst will be responsible for data services and data management capabilities made available to our business users. Working within our Data Management Team, you will be responsible for the design and operationalisation of enterprise wide data capabilities to ensure data supports our business priorities, customer experience and compliance obligations

You will:

• Team:
• Plans, Leads & coordinates with a team of data analysts to support the discovery and documentation of data in the organisation
• Build a new capability to manage data assets through their lifecycle from acquisition to purge
• Works closely with Data Governance and Data development teams

Change & Stakeholder management:
• Consults with the business, where data management is occurring locally, on best-practice approach to monitoring and resolving data issues
• Introduces and embeds new processes where necessary to manage data more effectively
• Ensure business users have confidence in the reliability of Master data domains

Process Design & management:
• Implement effective Data processes, governance and auditing, aligned with company policies, in order to ensure current gaps are rectified
• Carry out root cause analysis to identify current deficiencies and areas for improvement regarding data being processed

DQ & reporting:
• Mature Data management KPI definition and reporting (including trend analysis and insight)
• Establish data steward network in the business to support in the definition of business glossary and content for the data process register


You will need:

• Significant experience of data management practices and processes

• Has experience in managing a effective team

• Has managed and improved large data sets

• Strong communicator and influencer – builds and articulates a case for change

• Self-starting and proactive approach to service development

• Collaborative team playe

• Can work dynamically and at all levels – to get things done

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.