fbpx Data and Reporting Analyst Sheffield Contact Centre (LSH001) 29740 | Dixons Carphone Careers

Data and Reporting Analyst

Analytics

Job Number: 29740

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Fixed Term Contract

Description

Data and Reporting Analyst

Dixons Carphone 
12 month FTC, Full Time, £35,000 per annum  

This role can be based from home with travel to our Sheffield, Newark and Preston sites when permitted. 

 

There’s no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We’re a team of 36,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us.  You’ll certainly feel proud when you see what you can achieve here.  

 

Reporting into the Head of Forecasting and Insight, you’ll work as part of a small team to create and maintain data driven solutions that support the business vision and deliverables. The solutions will support the Contact Centre Operation and will include services such as actionable BI, MI Reporting and Customer Insight. 

As a talented Reporting, Data and Insight Developer, you’ll work closely with other Contact Centre functions, to enhance the customer experience and drive improvements in efficiency. 

  

As part of this role, you’ll be responsible for:   

 

  • Ensuring reporting requests are evaluated and implemented following the agreed Change Control Process. 
  • Delivering BI analysis and insight to steer performance. 
  • Creating and updating OLAP data-models and other sources to reflect the changing business. 
  • Proactively communicating developments, changes, and shortfalls in the delivery of reporting. 

 

You will need:   

 

  • To be highly skilled in a number of Data Management and Presentation tools, e.g. SQL Server, SSIS, SSAS, SSRS, PowerBI, Power Apps or similar. 
  • Experience of programming languages e.g. T-SQL. 
  • Strong data skills as you’ll be working with large datasets over multiple data sources. 
  • An understanding of Kimball methodology is desirable. 

 

 

One way we show our gratitude for all the great things you do is by giving you access to a range of lifestyle benefits, including:   

 

  • Discounts at our Currys PC World and Carphone Warehouse stores for you and your family  
  • Access to discounts with big name brands and phone contracts  
  • Access to the Aviva Digital GP app, where you can access a GP 24/7 
  • Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7 

  

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it. 

 

“Since the Covid-19 pandemic began we’ve all had to adapt to a new way of working. Although life in our business is a little different since coronavirus struck, the wellbeing of our team – and potential new colleagues – is our priority, now and in the future. Visit http://careers.dixonscarphone.com/covid-19 to discover how we’re keeping everyone safe, in stores, on site, at home and throughout the recruitment process.”