Customer Support Advisor- White Goods Diagnostics

Contact Centres

Job Number: 19436

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent



Diagnostics Support Advisor (White Goods)

Team Knowhow Contact Centre, Sheffield

Full Time Permanent Contract, Monday – Sunday between the hours of 8am&8pm ( 35hrs – 45hrs per week)

£9.18p/hr + company benefits


We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working. 

As a White Goods Diagnostics Support Advisor you’ll be the first point of contact for our customers and field engineers. You’ll provide first line diagnostic support on a variety of domestic appliances including Dishwashers, Fridge Freezes and Washing Machines. By listening to our customers and applying your product knowledge, you will be successful at identifying and diagnosing faults across a variety of products. Taking ownership, you will be responsible for ordering replacements parts and arranging for field engineers to visit the customer and repair the product.

Don’t worry we don’t expect you to an expert in all things White Goods however the ability to apply knowledge logically is beneficial.

We will provide full comprehensive training together with ongoing guidance and support throughout your career with Dixons Carphone, meaning you’ll be equipped with the skills required to deliver a memorable service to our customers.


Skills required:


  • Excellent listening and information gathering skills
  • The ability to simplify technical jargon
  • A logical thinker
  • To be flexible and resilient
  • The ability to remain professional at all times
  • Possess strong customer service


 Benefits of working for Dixons Carphone:


  • Up to 40% off mobile phone contracts with EE, O2 and Vodafone
  • Accessories at cost price plus %5 at Carphone Warehouse stores
  • Access to Corporate Perks which includes cinema discounts
  • 10% of all Currys and PC World products
  • A fully paid, comprehensive training programme
  • Clear career progression and competitive salary
  • Onsite restaurant with subsidised Costa Coffee.


Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.