fbpx Customer Service Advisor Warrington Contact Centre (1604) 29909 | Dixons Carphone Careers

Customer Service Advisor

Contact Centres

Job Number: 29909

Location: Warrington Contact Centre (1604)

Contract: Full Time / Fixed Term Contract


Customer Service Advisor

Dixons Carphone Contact Centre, Birchwood, Warrington 
3 month FTC
Full time 37.5 hours per week (allocated shifts between Monday-Friday 8am-8pm, Saturday 8am-6pm and Sunday 9am-6pm with 1 in 2 weekends)
£18241 P/A+ benefits  

There’s no feeling quite like uniting tech lovers everywhere and we get to do it every single day. Connecting our people, our customers and our partners. We’re a team of 41,000 colleagues working across nine countries to deliver excellence. Be part of framing the future with us.  You’ll certainly feel proud when you see what you can achieve here. 


Working as a Customer Service Advisor in our Care Plan department, you’ll work alongside existing colleagues to take ownership and responsibility for your customers providing ‘right first time’ resolutions for them. Every call you handle requires you to deliver an exceptional service that exceeds your customers’ expectations. 


In the Care Plan department, you’ll deal with a variety of calls from customers including, booking repairs and handling complaints.  


As part of this role, you’ll be responsible for:  

•    Helping our Currys PC World customers enjoy amazing technology by offering on the phone advice and guidance to solve their queries right first time 
•    Engaging with our customers. We don’t use scripts, we empower you to have a real conversation with our customers. 


You will need: 

•    To share our passion for helping customers using great communication skills and a confident, friendly approach  
•    Be reliable - we need to count on you to be here for our customers
•    A friendly telephone voice and the ability to quickly build rapport with the customer


We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 


•    Discounts at our Currys PC World and Carphone Warehouse stores for you and your family 
Access to discounts with big name brands and phone contracts 
•    On-site parking
•    Access to the Aviva Digital GP app, where you can access a GP 24/7
•    Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7


Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you’ll have access to additional e-learning resources to really see your career develop in the way you want. We’re building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it. 

“Since the Covid-19 pandemic began we’ve all had to adapt to a new way of working. Although life in our business is a little different since coronavirus struck, the wellbeing of our team – and potential new colleagues – is our priority, now and in the future. Visit http://careers.dixonscarphone.com/covid-19 to discover how we’re keeping everyone safe, in stores, on site, at home and throughout the recruitment process.”



This position has now closed.