Customer Service Advisor

Contact Centres

Job Number: 22913

Location: Warrington Contact Centre (1604)

Contract: Part Time / Fixed Term Contract



Customer Service Agent

Kelvin Close, Birchwood, WA3 7PB

£8.30 plus company benefits

Monday-Friday 4pm-8pm with occasional weekends

3 month FTC, 20 hours per week


Working as a Customer Service Advisor in our Contact Centre in Birchwood, you will be on hand to assist customers who are looking to make a claim on their insurance. You will take ownership and responsibility of every customer providing them with first class customer service.


Who makes a great Customer Service Advisor?

Ideally, you’ll have worked in a customer facing environment before and be able to demonstrate your ability to look at the bigger picture helping your customer.

The role requires you to be a people person with a confident, friendly telephone manner and have good communication skills. Knowing the importance of self-motivation, you’ll be enthusiastic with a positive attitude and have the ability to be flexible, resilient and be able to embrace change to meet business needs.


You’ll be working …

In our Customer Contact Centre based at Kelvin Close, Birchwood close to Birchwood train station. As part of the Dixons Carphone group, you’ll experience the benefits of being part of one expert company.


What we will offer you…

  • Comprehensive fully paid training programme
  • Online learning modules including management and leadership
  • Instore discounts for you and your family
  • Up to 30% off various mobile phone contracts with numerous providers
  •  Corporate Perks
  • Free parking (subject to T’s & C’s)


So if you’re looking to think creatively, challenge yourself and make the decisions that matter, we would love to hear from you.